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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Professional development opportunities
Employee Discounts
Retirement Plan
Employee assistance program
Job Description
Hornblower Group is a globally recognized leader in experience and transportation, boasting a rich history that spans over 100 years. The company operates internationally, offering a diverse portfolio that includes water- and land-based experiences as well as ferry and transportation services. Through its premier experience division, City Experiences, Hornblower Group provides a variety of dining and sightseeing cruises and walking and food tours under the City Cruises, Walks, and Devour brands. In addition, Hornblower Group operates the largest private fleet of high-speed passenger and vehicle ferries in the United States through its City Ferry division, serving more than 10 million... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum of 1 year experience in sales support or event coordinator role
- Effective communication skills both oral and written
- Strong organizational skills and attention to detail
- Ability to multitask and manage multiple projects
- Capability to establish and maintain professional relationships
- Strong listening skills and ability to assess and suggest solutions
- Proficiency with Microsoft Office applications
- Flexibility to work nights and weekends as needed
Job Qualifications
- Bachelor's degree preferred
- Minimum of 1 year experience in sales support or event coordination
- Effective oral and written communication skills
- High level of organization and detail orientation
- Ability to handle multiple tasks and projects simultaneously
- Skills in establishing and maintaining effective working relationships
- Active listening and problem-solving abilities
- Proficiency in Microsoft Office applications including Word, Excel and PowerPoint
- Ability to work a flexible schedule including nights and weekends
Job Duties
- Develop a comprehensive knowledge of all regional vessels, products and enhancements
- Take the lead on post-contract follow-ups including passenger count adjustments and upsells to groups with the goal of driving incremental revenue
- Successfully upsell existing guests to higher-value options and enhancements
- Follow City Cruises guidance on when and how to follow up with clients to present revenue generation opportunities through order enhancements
- Handle objections as they arise by using vast product knowledge
- Maintain a flexible weekly schedule including nights and weekends for site visits, cruise detail meetings and client interactions
- Serve as a resource for the sales team including conducting site visits and greeting clients upon boarding
- Serve as primary point of contact for client post-booking including conducting site visits and meeting clients
- Be present during highly detailed events and act as liaison between sales and operations
- Ensure complete and accurate product details are communicated to Food & Beverage and Operation teams
- Manage a minimum of 50 events per month including handling all cruise details
- Develop strong rapport with guests to thank them, gain feedback, ask for referrals, rebook and request survey completions
- Work with General Manager and Director of Sales to resolve guest issues timely
- Manage all administrative and operational activities including payment collection to enhance guest experience
- Answer all post-booking inquiries leveraging deep product knowledge
- Ensure guests are billed correctly for all extra services provided
- Document guest interactions in Salesforce with detailed notes and task management
- Compile necessary reports for bi-weekly meetings ensuring cruise details are clear for sales and operations
- Perform additional job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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