Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a premier arts and crafts retail chain and the leading destination for creativity and celebration in North America. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, along with a robust online presence through Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels is renowned for enabling customers to fuel their creative passions, covering a wide spectrum from crafting to custom framing and event experiences.
At Michaels, the mission is to fuel the joy of creativity an... Show More
At Michaels, the mission is to fuel the joy of creativity an... Show More
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Experience with children’s events preferred
- Strong communication skills
- Ability to engage customers of all ages
- Capability to manage multiple events simultaneously
- Physical ability to stand for long periods, bend, lift, and carry
- Availability to work nights, weekends, and early mornings
- Ability to follow company policies and safety standards
- Willingness to work in a public retail store environment
- Ability to handle physical tasks including lifting heavy boxes and using ladders
- Must satisfy federal, state, and local legal requirements for employment
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, and nonverbal communication and listening skills
- Organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- Engage clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in completing craft projects and performing activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons according to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback
- Create backup or emergency plans for events
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unload, stocking and planogram activities
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully with others
- Cross-train in custom framing selling and production
- Participate in daily store cleanliness including sweeping, dusting, and restroom upkeep
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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