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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Life insurance
Job Description
Holiday Inn La Mirada is a well-established hotel recognized for providing exceptional lodging and event experiences in La Mirada, California. Part of the iconic Holiday Inn brand and InterContinental Hotels Group (IHG), the hotel combines quality service, comfortable accommodations, and premium amenities, catering to business travelers, tourists, and event organizers alike. Holiday Inn La Mirada is known for its welcoming environment and dedication to customer satisfaction, making it an ideal destination for meetings, conferences, and social gatherings. The property boasts modern facilities, including spacious guest rooms, meeting rooms, and event spaces designed to accommodate various types of business and social... Show More
Job Requirements
- High school education or equivalent experience
- 2+ years previous sales experience
- 2+ years OPERA system experience required
- 4+ years previous hospitality experience
- Significant customer service experience
- Successful completion of criminal background check and drug screen
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
Job Qualifications
- Associates degree in hotel/hospitality or related field or equivalent experience/education combination
- 2+ years previous sales experience
- 2+ years OPERA system experience required
- 4+ years previous hospitality experience
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Professional communication skills both verbal and written
Job Duties
- Complete administrative tasks supporting all group sales efforts as assigned by the Director of Sales and Marketing including preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices and data entry
- Complete Banquet Event Orders (BEOs), event diagrams and resumes for clients and operations departments to communicate specific needs, contracted or agreed-upon details and pricing for the meeting, event or program
- Manage signed contracts by organizing, filing, and entering in concerto, enter accurate rooming lists, routing information, tax-exempt status and verification of payment in company software systems
- Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
- Represent the hotel sales team in investigating and resolving any group complaints or conflicts including billing issues, misplaced items, reservations and contract discrepancies
- Organize and coordinate client appreciation and in-house hotel amenities/events
- Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
- Attend pre and post conference meetings and BEO meetings as needed
- Manage sales report inquiries for market code statistics, 3 months forecast, etc.
- Maintain LNR account spreadsheet
- Coordinate with the Front Desk to complete LNR reservation requests
- Maintain group sales commissions and IHG Business One Rewards
- Coordinate with Front Desk to designate VIP guest rooms and ensure guest room is VIP cleaned
- Coordinate with Food & Beverage Department for all in-room VIP packages and amenities as needed
- Manage Concerto to Opera Sync and Opera to Salesforce Sync
- Ensure groups are entered into concerto which then sync into Opera
- Double check Opera booking (room types, rates per occupancy, PM account numbers)
- Update Salesforce with group pick up report
- Manage Accounting Department inquiries regarding Posting Master (PM) account ledger by keeping track of all open PM accounts
- Assist Sales Team with any other special projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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