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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.42 - $16.70
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
$14.42 - $16.70
Job Description
Michaels is a leading specialty retailer dedicated to arts and crafts, operating over 1,290 stores across 49 states and Canada with a significant online presence through Michaels.com and Michaels.ca. Established over 50 years ago, Michaels has become the premier creative destination in North America, serving millions of customers by providing a vast assortment of arts, crafts, framing, floral, home décor, and seasonal merchandise. The company is committed to inspiring creativity in all ages and abilities, fostering an inclusive environment where everyone can learn, shop, and create. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace... Show More
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- ability to lift heavy boxes and access high shelves using ladders or equipment
- must satisfy federal, state, and local legal requirements
- ability to work nights, weekends, and early mornings
- must handle job stress and interact effectively with others
- must have good communication and interpersonal skills
Job Qualifications
- Ability to remain standing for long periods of time
- Ability to move throughout the store
Job Duties
- Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests
- Deliver friendly customer service by helping customers shop at our store and find what they’re looking for
- Ensure all customers receive a fast and friendly checkout experience
- Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises
- Event Coordination
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc
- to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards
- Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- execute Company policies and standards
- Interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization’s vision and values
- project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available
- Public retail store setting taking care of our customers
- all public areas are climate controlled
- some stock rooms may not be climate controlled
- some outdoor work if assigned to retrieve shopping carts or while unloading trucks
- Frame shop contains glass cutter and heat press
- work hours include nights, weekends, and early mornings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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