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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.50 - $28.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
employee discount
flexible schedule
Tips
Job Description
Launch Family Entertainment is a leading provider of family-friendly entertainment, offering a vibrant and fun atmosphere designed to create lasting memories for guests of all ages. Known for its dedication to exceptional service, engaging activities, and a welcoming environment, Launch Family Entertainment has built a strong reputation as a premier destination for birthday parties, group events, and recreational fun. With a focus on community and family values, the company prides itself on delivering exceptional guest experiences through a highly motivated and professional team. The establishment features an array of entertainment options including trampolines, interactive games, and a unique party experience... Show More
Job Requirements
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds
- be able to work in a standing position for long periods of time (up to 10 hours)
Job Qualifications
- Willingness to be a team player and hard worker
- high school diploma or equivalent preferred
- must be able to communicate clearly with supervisors and managers but especially with guests
- must understand and reinforce the Launch culture
- have a strong knowledge of our POS system
- must be outgoing and able to interact and engage with all guests to enhance guest experience
Job Duties
- Resolve guest complaints
- properly organize and set up all party invoices
- receive and review party schedules, host schedule, and all guest comment cards
- report any staffing shortages to management immediately and assist in filling if possible
- radio for management assistance when needed/necessary
- act as communicator between floor staff and management
- assist in training new party hosts
- receive prepared break schedule from management
- break party hosts when needed/necessary
- support all birthday party hosts
- offering party advice, setting and cleaning up assistance, running food and beverages to and from Krave and any other functions needed
- report any product shortages to management
- report/log any guest complaints and feedback
- ensure that all parties and group events have paid in full and completed their comment card before leaving the facility
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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