Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. is a leading North American retailer specializing in arts and crafts supplies. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms through Michaels.com and Michaels.ca. The company is recognized as the premier destination for craft enthusiasts and creatives who seek quality products and inspiring experiences. Additionally, Michaels owns Artistree, a manufacturer of custom and specialty framing merchandise, which complements its retail offerings by providing unique framing solutions to customers. Michaels is dedicated to fueling creativity and celebration by offering a wide range... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children's events
- Retail and/or customer service experience
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Must have excellent people skills
- Ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Ability to remain standing for long periods of time
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Willingness to work nights, weekends, and early mornings as required
Job Qualifications
- Energetic and enthusiastic personality
- Experience working with children and children’s events
- Excellent people skills
- Strong communication skills including written, verbal, and listening abilities
- Organizational and interpersonal skills
- Creative problem-solving abilities
- Retail and customer service experience
- Ability to remain positive and respectful even in difficult situations
- Cross training in Custom Framing selling and production is a plus
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards, set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in the truck un-load, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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