Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule
Job Description
The Michaels Companies Inc. is a leading specialty retailer in the arts and crafts industry, operating over 1,300 stores across 49 states in the United States and Canada, along with a robust online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the go-to destination for creative projects, crafting supplies, custom framing, and celebratory event needs. With a wide variety of products and services designed to inspire and enable creativity, Michaels serves millions of customers annually and supports a vibrant creative community, fostering the joy of making and celebrating every special... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and managing children’s events
- excellent communication skills
- strong organizational skills
- ability to handle job stress and interact effectively with others
- physical ability to stand for long periods and perform manual tasks such as bending, lifting, and stretching
- capability to safely use ladders or equipment to access high shelves
- willingness to work nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements for employment
- ability to provide reasonable accommodations if necessary
Job Qualifications
- Retail or customer service experience required
- experience working with children and children’s events
- excellent people skills
- strong communication skills including written, verbal, nonverbal, and listening skills
- organizational and interpersonal skills
- creative problem-solving ability
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform activities such as face painting
- facilitate party add-ons like goody bags and balloons
- communicate event details with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback and develop backup plans
- ensure client satisfaction and uphold cleanliness and safety standards before and after events
- assist customers with locating products and provide shopping solutions
- provide fast and friendly checkout experiences
- promote and enroll customers in Rewards program and Private Label Credit Cards
- educate customers on Voice of Customer survey
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- maintain positive and respectful interactions
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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