Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends Global is a powerhouse collaboration between two industry leaders that have redefined excellence in sports, entertainment, and live events through unparalleled expertise and a global presence. The company is the product of a partnership between Legends, known for its comprehensive, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, and ASM Global, the world leader in venue management and live event production overseeing more than 400 arenas, stadiums, convention and exhibition centers, and performing arts venues worldwide. These organizations are dedicated to delivering outstanding experiences by working with many of the world’s most iconic brands and venues.
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Job Requirements
- Bachelor’s degree or equivalent combination of education, training, and experience
- 1-3 years of experience in event coordination or hospitality operations preferred
- convention center experience preferred
- excellent customer service skills
- strong communication and organizational skills
- ability to work nights, weekends, and holidays
- proficiency in Microsoft Office applications
- ability to multitask and work under pressure
- valid ability to handle stressful situations and make decisions
- must possess strong interpersonal skills
- able to exercise good judgment and initiative
- maintain a professional demeanor
- ability to operate office equipment
- flexible and adaptable
- willingness to work extended and irregular hours
Job Qualifications
- Bachelor’s degree in hospitality, business, or a related field preferred or equivalent combination of education, training, and experience
- 1-3 years of progressively responsible experience in event coordination or hospitality operations preferred
- convention center experience desirable
- experience within facility coordination advantageous
- proficiency in PC Windows-based Microsoft Office applications including Outlook, Excel, Word, and PowerPoint
- customer service experience required
- superior communication and organizational skills
- highly motivated, self-directed, and able to work in a fast-paced environment
- ability to work nights, weekends, and holidays
- ability to learn and demonstrate industry terminology, venue capabilities, operational procedures, and event-related services
- capability to handle multiple tasks simultaneously
- knowledge of supervision, training, budgeting, and other administrative duties principles
- ability to handle conflicts and make sound decisions under stress
- ability to work independently with good judgment and initiative
- excellent organizational and prioritization skills
- flexibility and adaptability to changing situations
- strong oral and written communication skills
- professionalism
- ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others
- tactful interaction skills
- proficiency in operating modern office equipment
- computer knowledge in Microsoft Office and event software
Job Duties
- Planning, organizing, and controlling events within the venue as assigned
- guide clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures
- keep clients informed as to status of deadline schedules including floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
- create, distribute, and update various working documents for all assigned events including floorplans, staffing, event work orders, cost estimates, event comparisons, information sheets
- conduct client consultations to understand event objectives, requirements, and timelines
- coordinate outside service needs with food and beverage contractor, decorators, or other vendors
- ensure all FF&E requirements are met by providing clear, concise, and timely communication of detailed requirements to operational departments
- ensure efficient and effective communication regarding the delivery of services to clients
- lead and coordinate pre-con meetings with clients
- participate and actively engage in non-assigned major event meetings such as pre and post cons
- coordinate and participate in facility inspections to ensure readiness and compliance prior to hosting events
- deliver necessary information to event staff and partners to ensure appropriate knowledge of concerns affecting the event
- oversee event setup, execution, and breakdown on event days
- attend assigned events to resolve any issues involving clients and patrons
- make immediate decisions and communicate with venue users in emergencies
- coordinate with all necessary departments to ensure proper pre- and post-event area management
- maintain positive public relations with clients, patrons, and staff
- provide input during post-event discussions on issues that arose
- prepare cost estimates and monitor final billing
- collect and settle invoices timely
- manage administrative duties including digital reader boards and post event survey records
- establish effective working relationships with police, fire, EMT, and other safety organizations
- handle complaints, disturbances or related problems with the public, staff, or clients
- investigate and report incidents including damage or injury
- work extended and irregular hours including nights, weekends, and holidays
- serve as manager on duty as required
- perform related duties as assigned
- maintain strong organizational and time-management skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink focuses on restaurant and hospitality jobs.
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