Job Overview
Employment Type
Temporary
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Churchill Downs Racetrack, located in Louisville, Kentucky, is one of the most iconic and historic horse racing venues in the world. Since its establishment in 1875, it has been the proud home of The Kentucky Derby, the longest continually held annual sporting event in the United States. The racetrack is set on a sprawling 175 acres of land and features a one-mile dirt track as well as a 7/8-mile turf track, giving it the versatility to host premier Thoroughbred horse racing meets throughout the year in the Spring, September, and Fall. Beyond the racetrack itself, Churchill Downs provides comprehensive facilities... Show More
Job Requirements
- High school diploma required
- college degree preferred
- prior interaction with the public and/or working knowledge of the horse racing industry preferred
- able to multi-task
- be organized
- motivated and detail focused
- excellent customer service skills
- ability to create and communicate ideas / vision for various events
- proficiency in Microsoft Word, Excel, PowerPoint and other office related software
Job Qualifications
- High school diploma required
- college degree preferred
- excellent customer service skills
- very detail oriented
- dynamic personality and ability to positively address challenging situations
- positive attitude and energy
- previous experience working in an entertainment, sports, or a similar environment
- exceptional verbal and written skills
- ability to create and communicate ideas / vision for various events
- ability to multi-task and develop strong professional relationships in all aspects of the position
- general knowledge negotiating contracts, procuring vendors/subcontractors, conceptualizing and implementing small and large scale events, food and beverage processes, and driving the overall customer experience
- proficiency in Microsoft Word, Excel, PowerPoint and other office related software
- prior experience with audio visual equipment setup and operation is a plus
Job Duties
- Effectively communicating details of each event to all necessary departments to ensure success
- creating custom Banquet Event Orders (BEO) and room diagrams for events and pulling daily racing reports
- evaluating guest issues related to pricing, overcrowding, dress code violations, ticket discrepancies, table arrangements, seat locations, etc.
- assisting and facilitating all events booked by Group Sales, Marketing, Premium Ticketing, and Community Relations
- contacting the sales team and customers in advance to confirm all details related to the event and assist the team in facilitating plans and fully responding to day of requests
- promoting and providing exceptional customer service within each Group Sales venue
- addressing and resolving all guest complaints in a mutually beneficial manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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