Job Overview
Employment Type
Temporary
Compensation
Type:
Hourly
Rate:
Range $19.25 - $27.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible schedule
Job Description
Churchill Downs Racetrack (CDRT) stands as the world’s most legendary racetrack, renowned as the home of The Kentucky Derby since 1875. Located in Louisville, Kentucky, this historic venue has hosted the longest continually held annual sporting event in the United States. Spanning 175 acres, CDRT is equipped with a one-mile dirt track, a 7/8-mile turf track, stabling facilities for 1,400 horses, and a 114-room dormitory for backstretch personnel. The racetrack accommodates approximately 60,000 guests with its extensive seating arrangements and operates year-round with a simulcast wagering facility. It hosts several themed race days during Derby Week, including the notable Kentucky... Show More
Job Requirements
- High school diploma required
- college degree preferred
- prior interaction with the public and/or working knowledge of the horse racing industry preferred
- able to multi-task, be organized, motivated and detail focused
- excellent customer service skills
- very detail oriented
- dynamic personality and ability to positively address challenging situations
- positive attitude and energy
- prior experience working in an entertainment, sports, or similar environment
- exceptional verbal and written skills
- proficiency in Microsoft Word, Excel, PowerPoint, and other office related software
- ability to create and communicate ideas and vision for various events
- ability to develop strong professional relationships
- ability to work varied and long shifts including holidays, nights and weekends as needed
- ability to perform light physical work and extensive walking
- able to lift up to 20 lbs occasionally
Job Qualifications
- High school diploma required
- college degree preferred
- excellent customer service skills
- very detail oriented
- dynamic personality and ability to positively address challenging situations
- positive attitude and energy
- previous experience working in an entertainment, sports, or similar environment
- exceptional verbal and written skills
- ability to create and communicate ideas and vision for various events
- ability to multi-task and develop strong professional relationships
- general knowledge of negotiating contracts, procuring vendors, conceptualizing and implementing events, food and beverage processes, and driving overall customer experience
- proficiency in Microsoft Word, Excel, PowerPoint, and other office related software
- prior experience with audio visual equipment setup and operation is a plus
Job Duties
- Effectively communicating details of each event to all necessary departments to ensure success
- creating custom banquet event orders and room diagrams for events and pulling daily racing reports
- evaluating guest issues related to pricing, overcrowding, dress code violations, ticket discrepancies, table arrangements, seat locations
- assisting and facilitating all events booked by group sales, marketing, premium ticketing, and community relations
- contacting the sales team and customers in advance to confirm all details related to the event and assist the team in facilitating plans and fully responding to day of requests
- promoting and providing exceptional customer service within each group sales venue
- addressing and resolving all guest complaints in a mutually beneficial manner
- ensuring courteous, professional, sincere, and responsive communications with all customers
- completing clerical and administrative tasks as necessary
- performing light physical work required to set up events
- coordinating paddock tours and trophy presentations for select races, often working in specialized areas with children and seniors
- educating patrons on wagering basics, on track promotions, key areas of the facility, local sites of interest, assisting with tickets and special needs
- performing other related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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