Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $28.50
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Employee assistance program
401(k)
vacation
Paid Time Off
Tuition Reimbursement
Complimentary rooms
Discounted rooms
Job Description
The Event Coordinator role is offered by a distinguished hospitality company known for excellence in guest services and event management. This company specializes in providing comprehensive event experiences and unparalleled guest satisfaction through effective coordination and meticulous attention to detail. The organization is reputed for its high standards and commitment to operational excellence, consistently striving to exceed guest expectations and uphold the brand's mission and values. As a full-time position within the hospitality sector, this role offers a unique opportunity to engage with various hotel departments and play a critical part in the successful execution of events from planning to... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or related hospitality roles
- Ability to lift and carry up to 10 lbs regularly and up to 25 lbs occasionally with assistance
- Must follow proper moving and lifting procedures
- Ability to stand, sit, walk, reach, talk and hear regularly
- Availability to work full-time hours
- Good attendance and punctuality
- Ability to complete required training including Chemical and Bloodborne Pathogen Training
- Adherence to company policies and dress code
- Pass certification quiz/test for the position
Job Qualifications
- Experience with PMS and Delphi is a plus
- Knowledge of Excel and Word
- Must pass certification quiz/test for position
- Effective communication skills
- Ability to handle multiple tasks simultaneously
- Strong organizational skills
- Customer service orientation
- Ability to work well in a team environment
- Knowledge of hotel facility and services
- Understanding of safety and emergency procedures
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments
- Handle special projects from the Event Management Director/Managers
- Track and maintain purchase orders and invoices
- Order supplies for office
- Log and file turnovers from Sales
- Attend Banquet Event Order meeting when necessary
- Coordinate and handle affiliate groups with Event Manager's supervision
- Arrange in-house meetings including blocking space and creating the BEO
- Type post-con reports and critiques
- Create house accounts in PMS and bookings in Delphi
- Always answer the telephone within three rings with a smile and answer questions accordingly or transfer
- Call customer for guarantee number and enter in Delphi
- Complete order form for amenities, electrical service, security, telecom and parking vouchers
- Provide support for business center
- Establish, develop and maintain a filing system
- Have knowledge and familiarity with hotel facility
- Have effective communication skills
- Ensure security and confidentiality of all guest and hotel information and material
- Practice energy conservation at all times
- Notify manager/AYS of maintenance issues
- Maintain a clean and orderly work area in accordance with hotel standards
- Attend work on time as scheduled and adhere to attendance policy
- Participate in daily preshift
- Utilize property Service Recovery/Defect Tracking processes
- Report unsafe conditions and suspicious activity to Loss Prevention/Management
- Practice safety standards at all times and keep the property safe for guests and fellow associates
- Use wet floor signs as needed
- Use personal protective equipment
- Wear uniform, including nametag at all times in accordance with the Standards of Appearance
- Communicate properly and effectively with the guest, associates and managers
- Effectively respond to guest complaints
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants)
- Adhere to all work rules, procedures and policies established by the company
- Have a thorough knowledge of emergency procedures
- Complete Chemical Training and Blood borne Pathogen Training
- Follow proper key control procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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