Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Employee assistance program (EAP)
401(k)
Vacation and Paid Time Off
Tuition Reimbursement
Complimentary and Discounted Rooms
Job Description
The hiring establishment is a reputable hospitality company operating a full-service hotel located in Austin. This company is known for its commitment to providing exceptional guest experiences through superior service standards, elegant accommodations, and thoughtfully designed event spaces. As part of a larger hotel management group, this property upholds rigorous quality controls and brand standards to ensure every guest encounter is memorable and satisfying. The hotel boasts well-equipped meeting and banquet facilities that cater to a variety of events ranging from business meetings and conferences to social gatherings and special celebrations. With an emphasis on professionalism, teamwork, and guest satisfaction,... Show More
Job Requirements
- Experience with PMS and Delphi is a plus
- Must pass certification quiz or test for the position
- Knowledge of Excel and Word
- Ability to lift, carry or move up to 10 lbs regularly and up to 25 lbs occasionally with assistance
- Effective communication skills
- Ability to work flexible hours
- High school diploma or equivalent
Job Qualifications
- High school diploma or equivalent
- Experience with hotel event coordination or related hospitality roles preferred
- Knowledge of hotel operations and customer service principles
- Familiarity with property management systems such as PMS and Delphi
- Strong organizational and multitasking skills
- Proficiency in Microsoft Excel and Word
- Ability to handle confidential information with discretion
- Strong problem-solving and teamwork abilities
- Ability to maintain composure in fast-paced environments
Job Duties
- Provide the highest quality of service to guests and anticipate and exceed guest expectations
- Type Banquet Event Orders, resumes, and cover sheets and distribute to appropriate hotel departments
- Handle special projects from the Event Management Director or Managers
- Track and maintain purchase orders and invoices
- Order office supplies
- Log and file turnovers from Sales
- Attend BEO meetings when necessary
- Coordinate and handle affiliate groups with Event Manager supervision
- Arrange in-house meetings including blocking space and creating BEOs
- Type post-con reports and critiques
- Create house accounts in PMS and bookings in Delphi
- Answer telephone promptly and professionally
- Call customers for guarantee numbers and enter in Delphi
- Complete order forms for amenities, electrical service, security, telecom, and parking vouchers
- Provide support for business center
- Establish, develop, and maintain filing system
- Maintain knowledge of hotel facility
- Ensure security and confidentiality of guest and hotel information
- Practice energy conservation
- Report maintenance issues
- Maintain clean and orderly work area
- Adhere to attendance policy
- Participate in daily preshift
- Utilize service recovery and defect tracking processes
- Report unsafe conditions and suspicious activity
- Practice safety standards and wear uniform with nametag at all times
- Communicate effectively with guests, associates, and managers
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, staff, services, and surroundings
- Adhere to all company work rules, procedures, and policies
- Follow proper key control
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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