Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
The hiring company is a dynamic restaurant and events establishment focused on delivering exceptional dining and event experiences to its clientele. This company prides itself on offering expertly managed events and parties, alongside smooth day-to-day restaurant operations that uphold high standards of customer service and operational efficiency. It is a vibrant environment where creativity meets organization, and customer satisfaction is paramount. As a restaurant and events business, the company thrives on community engagement and uses modern promotional strategies, including active social media presence and carefully designed marketing materials, to boost sales and engagement. Their team-oriented approach ensures continuous learning and... Show More
Job Requirements
- Valid RAMP/TIPS certification
- Ability to stand and walk regularly
- Ability to lift and/or move up to 30 pounds
- High school diploma or equivalent preferred
- Excellent interpersonal skills
- Ability to manage and supervise staff
- Strong organizational skills
- Ability to respond promptly to customer inquiries
- Familiarity with social media platforms
- Ability to maintain accurate records and reports
- Must be punctual and dependable
- Ability to work flexible hours including evenings and weekends
Job Qualifications
- No prior experience or training required
- Valid RAMP/TIPS certification
- Ability to perform essential job functions satisfactorily
- Strong communication and interpersonal skills
- Basic computer skills including social media management
- Ability to work in a fast-paced environment
- Excellent organizational and multitasking abilities
- Strong problem-solving skills
- Customer service oriented
- Leadership capabilities
- Ability to handle physical demands such as standing and walking for extended periods
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of the house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with general manager
- Review contracts with general manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- Maintaining all social media sites – Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
- Design, print, implementation of all promo materials
- Promoting various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- Check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comment cards and update database
- Get out into the community and grow sales by networking and attending various community outreach programs
- Complete bar cards daily and distribute to entire staff and managers
- Ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
No experience required
Job Location
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