Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a premier destination for creativity and celebration, operating over 1,300 stores across 49 states in the United States and Canada, with an extensive online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the leading retailer specializing in arts and crafts supplies, custom and specialty framing merchandise, and creative educational events. The company prides itself on offering a vast selection of items tailored to unleash the creativity within its customers of all ages, from hobbyists to professional artists. Known for its vibrant and welcoming shopping environment,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or relevant customer service roles
- Ability to stand for long periods
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and use ladders safely
- Must be able to work nights, weekends, and early mornings
- Ability to move throughout the store
- Must comply with federal, state, and local job requirements
- Must be able to perform physical requirements essential to the job
Job Qualifications
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational, interpersonal, and creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct party participants in craft projects and activities like face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate event details effectively with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop, locate products, and provide solutions
- Provide a fast and friendly checkout experience
- Promote rewards program and private label credit card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross-trained in custom framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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