Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Work Schedule
Standard Hours
Benefits
Free Meal Every Shift
Room discounts at Marcus and Hilton properties
Discounts at Marcus restaurants and amenities
Free parking
Two for one movie coupons
Career growth opportunities
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401(k) with employer match
Job Description
Marcus Hotels & Resorts, a distinguished division of The Marcus Corporation, boasts over 60 years of unparalleled hospitality excellence. Renowned for its distinctive properties and a people-first culture, Marcus Hotels & Resorts has established a legacy of delivering exceptional service, characterized by warm guest interactions and strong associate satisfaction. Headquartered in Milwaukee, this esteemed hotel group is connected to some of the city’s top destinations and combines a rich history with modern amenities to offer guests memorable experiences across its growing portfolio of unique hotels and resorts throughout the United States.
As a cornerstone in the hospitality industry, Ma... Show More
As a cornerstone in the hospitality industry, Ma... Show More
Job Requirements
- High school diploma or equivalent
- Prior administrative or hospitality experience preferred
- Strong typing and computer skills
- Proficiency in Microsoft Word and Excel
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to manage multiple projects and prioritize tasks
- Strong problem-solving skills
- Ability to operate a multi-line telephone system
- Ability to remain professional under pressure
- Willingness to attend meetings
- Participation in special events committee
- Ability to conduct site tours
- Adherence to grooming and professional attire standards
Job Qualifications
- High school diploma or equivalent
- Prior administrative or hospitality experience preferred
- Strong typing and computer skills with speed and accuracy
- Proficiency in Microsoft Word and Microsoft Excel
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- Ability to manage multiple projects and prioritize tasks effectively
- Strong problem-solving skills with a customer-focused approach
- Ability to respond promptly and knowledgeably to inquiries regarding hotel facilities, services, and menus
- Ability to operate a multi-line telephone system
- Ability to remain professional and composed in high-pressure situations
- Willingness to attend catering, food & beverage, and department head meetings as required
- Participation in the Special Events Committee
- Ability to conduct site tours of ballrooms and event spaces
- Adherence to established grooming standards and professional business attire
Job Duties
- Support the Director of Events and Event Managers in the planning and execution of group and local events
- Serve as a key liaison between clients and hotel departments to ensure seamless communication and exceptional guest satisfaction
- Answer telephone calls promptly and professionally in accordance with Hilton and Marcus brand standards
- Provide administrative support including typing correspondence, preparing contracts, maintaining files, and managing office systems
- Distribute contracts, resumes, room requests, amenities, memos, and related documents to hotel departments daily
- Book, detail, and coordinate all in-house meetings
- Qualify pop-up meetings and events and prepare thorough turnovers to Event Managers
- Assist with resolving client and operational issues such as pricing discrepancies, menu questions, banquet setups, guarantees, and seating charts
- Remain calm and professional during periods of high activity or emergency situations
- Copy, print, scan, and distribute documentation for clients, in-house groups, and hotel teams
- Create client-facing materials including event signage, tasting menus, breakfast vouchers, and other event collateral
- Coordinate and distribute daily operational documents such as BEO batches, resumes, daily change logs, and reports
- Maintain organized electronic and physical event files and group folders
- Track post-event and post-conference documentation and completion requirements
- Assist with logistical coordination including bus parking and shuttle schedules
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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