Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading arts and crafts retail destination in North America, operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for being the best place for creativity and crafting supplies, offering a wide range of products that support countless creative projects and celebrations. The company is committed to fostering creativity and making it accessible to all, providing not only the necessary materials but also inspiring community activities and events that bring people together to share in the joy of making. Michaels operates with a clear purpose to fuel... Show More
Job Requirements
- Ability to stand for long periods
- ability to move throughout the store
- capability to bend, lift, carry, reach, and stretch regularly
- capacity to lift heavy boxes and access high shelves safely using ladders or equipment
- willingness to work in a public retail environment with climate-controlled areas and some outdoor tasks
- flexibility to work nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements
- ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent
- previous retail or customer service experience
- experience working with children and managing children’s events
- excellent interpersonal and communication skills including written, verbal, and nonverbal
- strong organizational skills and creative problem-solving abilities
- ability to handle job stress and maintain positive interactions
- energetic and enthusiastic personality
- familiarity with retail operations and promotional programs
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients by fostering a fun and creative environment
- demonstrate and instruct craft projects and activities including face painting
- facilitate party add-ons according to company standards
- communicate event details with clients and team members
- perform administrative tasks such as responding to emails and managing schedules
- adjust event plans based on client feedback and needs
- create and execute backup plans as necessary
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards before and after events
- assist customers with shopping and locating products
- provide fast and friendly checkout experience
- promote the rewards program and credit card enrollments
- educate customers on the Voice of Customer survey
- support omni-channel services including BOPIS and Ship From Store
- participate in merchandise stocking, planogram processes, and store recovery
- perform Store in Stock Optimization and merchandising duties
- support shrink and safety programs
- adhere to company policies and standard operating procedures
- maintain positive and respectful interactions with customers and teammates
- cross-train in custom framing sales and production
- contribute to daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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