Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.75 - $32.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Job Description
The hiring establishment is a vibrant and dynamic restaurant focused on delivering exemplary dining experiences complemented by outstanding event hosting services. Recognized for its warm atmosphere and commitment to customer satisfaction, this establishment prides itself on creating memorable moments for its guests. Situated in a bustling community, the restaurant has cultivated a loyal clientele and continues to expand its reach through various community events and outreach programs.
This role, the Events & Restaurant Manager, is integral to the smooth and successful operation of the restaurant. The manager has a multifaceted responsibility that covers both the operational management of the r... Show More
This role, the Events & Restaurant Manager, is integral to the smooth and successful operation of the restaurant. The manager has a multifaceted responsibility that covers both the operational management of the r... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in restaurant or event management
- ability to work in a fast-paced environment
- strong communication and organizational skills
- proficiency with social media and event management software
- ability to manage and lead a team
- availability to work evenings, weekends and holidays
- competent in basic computer applications
- valid work authorization
Job Qualifications
- Proven experience in restaurant and event management
- strong leadership and interpersonal skills
- excellent organizational and multitasking capabilities
- ability to manage contracts and coordinate private events
- proficient with social media platforms and marketing promotions
- knowledge of customer service best practices
- skilled in handling guest inquiries and resolving complaints
- familiarity with inventory control and ordering processes
- effective communication skills
- ability to work flexible hours including evenings and weekends
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- inventory and order all office, and front of the house supplies
- clean, maintain, organize and stock host stand and server stations
- field all party inquiries, administer all contracts and execute all private parties
- print out contracts and discuss with general manager
- review contracts with general manager before final copy is executed
- reply to all party inquiries within 24 hours
- book and maintain all private events
- floor management during lunch and dinner
- assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- update and maintain accurate pre-shift notes
- update intranet, events calendar and website
- hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- maintaining all social media sites – Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
- design, print, implementation of all promo materials
- promoting various nights and events
- play theme appropriate music throughout each segment of the shift
- control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- ensure guest satisfaction and retention
- file comments cards and update database
- get out into the community and grow sales, by networking and attending various community outreach programs
- complete bar cards daily and distribute to entire staff and managers
- ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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