Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $31.75
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Staff meals
Job Description
The Events & Restaurant Manager role is a pivotal position within a vibrant dining and event establishment dedicated to providing exceptional guest experiences through meticulous event planning and outstanding daily restaurant operations. This establishment is a dynamic restaurant known for its warm atmosphere and commitment to quality service, catering to both casual diners and private party guests alike. Emphasizing community engagement and guest satisfaction, the restaurant offers not only a varied menu but also a robust calendar of special events and promotions, making it a popular gathering spot for diverse clientele.
The Events & Restaurant Manager is entrusted w... Show More
The Events & Restaurant Manager is entrusted w... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 3 years experience in restaurant management or a related field
- ability to work flexible hours including evenings, weekends and holidays
- strong organizational skills and attention to detail
- ability to handle multiple tasks under pressure
- excellent customer service skills
- proficiency in using social media and internet platforms for marketing
- physical ability to stand and move for extended periods during shifts
- valid work authorization
Job Qualifications
- Proven experience in restaurant management or event planning
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to multitask and manage multiple events and daily operations simultaneously
- proficiency with social media platforms and event promotion
- basic knowledge of inventory and supply management
- experience with customer service and guest satisfaction techniques
- familiarity with restaurant POS systems and sales reporting tools
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- inventory and order all office and front of the house supplies
- clean, maintain, organize and stock host stand and server stations
- field all party inquiries, administer all contracts and execute all private parties
- print out contracts and discuss with general manager
- review contracts with general manager before final copy is executed
- reply to all party inquiries within 24 hours
- book and maintain all private events
- floor management during lunch and dinner
- assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- host mandatory AM/PM pre-shift meetings for wait staff and bartenders
- update and maintain accurate pre-shift notes
- update intranet, events calendar and website
- hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- maintaining all social media sites - Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
- design, print, implementation of all promo materials
- promote various nights and events
- play theme appropriate music throughout each segment of the shift
- control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- check Yelp, OpenTable and Trip Advisor and draft response to any negative reviews/complaints
- ensure guest satisfaction and retention
- file comment cards and update database
- get out into the community and grow sales by networking and attending various community outreach programs
- complete bar cards daily and distribute to entire staff and managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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