Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.50 - $32.50
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional development opportunities
Social events
Job Description
The Events & Restaurant Manager position is a pivotal role within the hospitality industry, specifically tailored for a dynamic restaurant environment that prioritizes exceptional customer experiences and efficient operational management. This role is commonly situated in full-service restaurants that host special events and private parties, requiring a blend of managerial acumen, customer service excellence, and event coordination skills.
The hiring establishment is a thriving restaurant focused on delivering memorable dining and event experiences to its patrons. Through a commitment to quality service and a vibrant atmosphere, it has positioned itself as a favored venue for both everyday dining and speci... Show More
The hiring establishment is a thriving restaurant focused on delivering memorable dining and event experiences to its patrons. Through a commitment to quality service and a vibrant atmosphere, it has positioned itself as a favored venue for both everyday dining and speci... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in restaurant or hospitality management
- Experience in event coordination
- Strong organizational skills
- Ability to work flexible hours including evenings and weekends
- Proficiency with computer applications relevant to restaurant management
- Excellent verbal and written communication skills
- Ability to engage and network within the community
- Valid work authorization for the country of employment
Job Qualifications
- Proven experience in restaurant and event management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Skilled in event planning and execution
- Proficient with social media platforms and online review management
- Ability to manage inventory and supply ordering
- Experience with customer service and conflict resolution
- Basic knowledge of marketing and promotional material design
- Comfortable working in a fast-paced environment
- Ability to multitask effectively and prioritize duties
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of the house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with general manager
- Review contracts with general manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in-house, catering parties and outside events that may affect staffing and/or sales
- Maintaining all social media sites including Facebook, Twitter, Instagram, Yelp, OpenTable
- Design, print and implement all promotional materials
- Promote various nights and events
- Play theme-appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- Compile CTUIT and nightly sales email
- Check Yelp, OpenTable and Trip Advisor and draft response to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comment cards and update database
- Get out into the community and grow sales by networking and attending various community outreach programs
- Complete bar cards daily and distribute to entire staff and managers
- Ensure comment cards are available to staff and collect at the end of all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: