Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $27.75
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and development opportunities
Job Description
The hiring establishment is a vibrant and well-established restaurant that prides itself on delivering exceptional dining experiences alongside expertly managed special events. This dynamic venue has cultivated a strong reputation within the community for offering quality food and top-notch customer service, making it a popular destination for both regular meals and private gatherings. As a restaurant with a significant focus on events and customer engagement, this company embraces innovation through active social media management and frequent promotional activities designed to attract and retain customers. The professional and energetic atmosphere nurtures growth opportunities for employees and encourages a team-oriented workplace culture.Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a similar role
- Ability to work flexible hours including nights and weekends
- Strong organizational and multitasking skills
- Effective interpersonal and communication skills
- Basic computer proficiency
- Ability to respond to inquiries promptly and professionally
Job Qualifications
- Proven experience in restaurant or event management
- Strong leadership and team supervision skills
- Excellent communication and customer service abilities
- Proficiency in social media platforms and online reputation management
- Ability to multitask and handle high-pressure environments
- Knowledge of inventory management
- Skilled in coordinating events and managing contracts
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with general manager
- Review contracts with general manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in-house, catering parties and outside events that may affect staffing and/or sales
- Maintain all social media sites – Facebook, Twitter, Instagram, Yelp, OpenTable
- Design, print, implementation of all promo materials
- Promote various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- Check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comments cards and update database
- Network and attend community outreach programs to grow sales
- Complete bar cards daily and distribute to entire staff and managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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