Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.50
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
The hiring establishment is a dynamic and customer-oriented restaurant that prides itself on delivering exceptional dining experiences and memorable special events. This vibrant venue specializes in both regular dining service and hosting private events, cultivating a lively atmosphere and an attentive staff to meet diverse guest needs. With a focus on outstanding service quality and event management, the restaurant has established a strong reputation within its community, attracting a loyal customer base and new patrons alike through various promotions and engaging social media presence.
The role of Events & Restaurant Manager is a pivotal leadership position that combines operational o... Show More
The role of Events & Restaurant Manager is a pivotal leadership position that combines operational o... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in restaurant or event management
- Strong organizational and multitasking skills
- Ability to work flexible hours including nights, weekends and holidays
- Excellent customer service skills
- Ability to handle guest complaints professionally
- Basic computer skills and familiarity with social media platforms
- Valid work authorization
Job Qualifications
- Proven experience in restaurant management or event management
- Strong leadership and team supervision skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with social media management and promotional activities
- Knowledge of customer service best practices
- Experience with inventory management and ordering
- Familiarity with restaurant POS systems and scheduling software
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of the house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with General Manager
- Review contracts with General Manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- Maintain all social media sites – Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
- Design, print, implementation of all promo materials
- Promote various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- Check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comments cards and update database
- Get out into the community and grow sales by networking and attending various community outreach programs
- Complete bar cards daily and distribute to entire staff and managers
- Ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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