Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain in North America, dedicated to fueling the joy of creativity and celebration. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 U.S. states and Canada, as well as e-commerce platforms Michaels.com and Michaels.ca. Michaels is renowned as the best destination for all things creative, offering an extensive inventory that includes crafting materials, framing services, and specialty merchandise through its subsidiary Artistree. The company fosters an inclusive, engaging environment for both customers and team members, emphasizing diversity and support for all individuals, including... Show More
Job Requirements
- High school diploma or equivalent
- Experience working in retail or customer service
- Experience planning and coordinating events
- Ability to stand for extended periods and perform physical tasks such as lifting and carrying
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple events simultaneously
- Flexibility to work nights, weekends, and holidays as required
- Ability to follow company policies and safety procedures
- Willingness to learn and cross-train in custom framing selling and production
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children's events
- Good communication skills including written, verbal, nonverbal and listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in the truck un-load, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs
- Interact with others in an accepting and respectful manner
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: