Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Work Schedule
Standard Hours
Benefits
free meal
room discounts
Restaurant Discounts
Free parking
Movie coupons
Career growth opportunities
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k
Job Description
Marcus Hotels & Resorts, a division of The Marcus Corporation, stands as a distinguished hospitality brand with over 60 years of celebrated operational and service excellence. Renowned for its unique portfolio of distinctive hotels and resorts across the United States, Marcus Hotels & Resorts is deeply committed to fostering a people-first culture where both guests and associates experience exceptional service and memorable stays. The company prides itself on its dedication to creating extraordinary experiences, a commitment that resonates through its diverse properties known for their unique character, style, and top-tier amenities. Being part of a respected organization like Marcus Hotels... Show More
Job Requirements
- High school diploma or equivalent
- prior administrative or hospitality experience preferred
- strong typing and computer skills with speed and accuracy
- proficiency in Microsoft Word and Microsoft Excel
- excellent verbal and written communication skills
- strong attention to detail and accuracy
- ability to manage multiple projects and prioritize tasks effectively
- strong problem-solving skills with a customer-focused approach
- ability to respond promptly and knowledgeably to inquiries regarding hotel facilities, services, and menus
- ability to operate a multi-line telephone system
- ability to remain professional and composed in high-pressure situations
- willingness to attend catering, food and beverage, and department head meetings as required
- participation in the Special Events Committee
- ability to conduct site tours of ballrooms and event spaces
- adherence to established grooming standards and professional business attire
Job Qualifications
- High school diploma or equivalent
- prior administrative or hospitality experience preferred
- strong typing skills with speed and accuracy
- proficiency in Microsoft Word and Microsoft Excel
- excellent verbal and written communication skills
- strong attention to detail and accuracy
- ability to manage multiple projects and prioritize tasks
- strong problem-solving skills
- customer-focused approach
- ability to operate a multi-line telephone system
- professional demeanor under pressure
- willingness to engage in departmental meetings
- ability to conduct site tours
- adherence to grooming and dress standards
Job Duties
- Support the Director of Events and Event Managers in the planning and execution of group and local events
- serve as a key liaison between clients and hotel departments to ensure seamless communication and exceptional guest satisfaction
- answer telephone calls promptly and professionally in accordance with Hilton and Marcus brand standards
- provide administrative support including typing correspondence, preparing contracts, maintaining files, and managing office systems
- distribute contracts, resumes, room requests, amenities, memos, and related documents to hotel departments daily
- book, detail, and coordinate all in-house meetings
- qualify pop-up meetings and events and prepare thorough turnovers to Event Managers
- assist with resolving client and operational issues such as pricing discrepancies, menu questions, banquet setups, guarantees, and seating charts
- remain calm and professional during periods of high activity or emergency situations
- copy, print, scan, and distribute documentation for clients, in-house groups, and hotel teams
- create client-facing materials including event signage, tasting menus, breakfast vouchers, and other event collateral
- coordinate and distribute daily operational documents such as BEO batches, resumes, daily change logs, and reports
- maintain organized electronic and physical event files and group folders
- track post-event and post-conference documentation and completion requirements
- assist with logistical coordination including bus parking and shuttle schedules
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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