Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $28.25
Work Schedule
Standard Hours
Benefits
free meal
room discounts
Discounts at restaurants and cafes
Free parking
Movie theater coupons
Career growth opportunities
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Job Description
Marcus Hotels & Resorts, a division of The Marcus Corporation, has been a cornerstone of hospitality excellence for over 60 years. Known for its commitment to outstanding service, distinctive properties, and a people-first culture, Marcus Hotels & Resorts creates extraordinary experiences for both guests and associates. With a growing portfolio of unique hotels and resorts across the United States, the company has built a reputation for its unique character, style, and dedication to quality hospitality. Our properties, including connections to Milwaukee's top destinations, emphasize a welcoming and professional environment where exceptional guest service is a priority.
We are curren... Show More
We are curren... Show More
Job Requirements
- high school diploma or equivalent
- prior administrative or hospitality experience preferred
- strong typing and computer skills with speed and accuracy
- proficiency in Microsoft Word and Microsoft Excel
- excellent verbal and written communication skills
- strong attention to detail and accuracy
- ability to manage multiple projects and prioritize tasks effectively
- strong problem-solving skills with a customer-focused approach
- ability to respond promptly and knowledgeably to inquiries regarding hotel facilities, services, and menus
- ability to operate a multi-line telephone system
- ability to remain professional and composed in high-pressure situations
- willingness to attend catering, food and beverage, and department head meetings as required
- participation in the Special Events Committee
- ability to conduct site tours of ballrooms and event spaces
- adherence to established grooming standards and professional business attire
Job Qualifications
- high school diploma or equivalent
- prior administrative or hospitality experience preferred
- strong typing and computer skills with speed and accuracy
- proficiency in Microsoft Word and Microsoft Excel
- excellent verbal and written communication skills
- strong attention to detail and accuracy
- ability to manage multiple projects and prioritize tasks effectively
- strong problem-solving skills with a customer-focused approach
- ability to respond promptly and knowledgeably to inquiries regarding hotel facilities, services, and menus
- ability to operate a multi-line telephone system
- ability to remain professional and composed in high-pressure situations
- willingness to attend catering, food and beverage, and department head meetings as required
- participation in the Special Events Committee
- ability to conduct site tours of ballrooms and event spaces
- adherence to established grooming standards and professional business attire
Job Duties
- support the Director of Events and Event Managers in the planning and execution of group and local events
- serve as a key liaison between clients and hotel departments to ensure seamless communication and exceptional guest satisfaction
- answer telephone calls promptly and professionally in accordance with Hilton and Marcus brand standards
- provide administrative support including typing correspondence, preparing contracts, maintaining files, and managing office systems
- distribute contracts, resumes, room requests, amenities, memos, and related documents to hotel departments daily
- book, detail, and coordinate all in-house meetings
- qualify pop-up meetings and events and prepare thorough turnovers to Event Managers
- assist with resolving client and operational issues such as pricing discrepancies, menu questions, banquet setups, guarantees, and seating charts
- remain calm and professional during periods of high activity or emergency situations
- copy, print, scan, and distribute documentation for clients, in-house groups, and hotel teams
- create client-facing materials including event signage, tasting menus, breakfast vouchers, and other event collateral
- coordinate and distribute daily operational documents such as BEO batches, resumes, daily change logs, and reports
- maintain organized electronic and physical event files and group folders
- track post-event and post-conference documentation and completion requirements
- assist with logistical coordination including bus parking and shuttle schedules
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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