Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retail establishment specializing in arts and crafts supplies, custom framing, and creative classes, operating over 1,300 stores across 49 states and Canada, with a strong online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is recognized as the best destination for all things creative, fostering an environment that encourages artistic expression and celebration through a wide range of products and services. Their stores feature a variety of crafting materials, framing options, and event hosting capabilities aimed at inspiring creativity for customers of all ages and skill levels.Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children
- Experience in retail or customer service
- Ability to stand for long periods
- Ability to lift heavy boxes and work with ladders
- Good communication skills
- Ability to work nights, weekends, and early mornings
- Ability to perform physical tasks such as bending, lifting, carrying, reaching, and stretching
- Ability to follow standard operating procedures and company policies
- Willingness to provide excellent customer service
Job Qualifications
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational and interpersonal skills
- Creative problem-solving skills
- Retail or customer service experience
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust event plans based on client feedback
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards before and after each event
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards and private label credit cards
- Educate customers on the Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform store in stock optimization and AD set duties
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross trained in custom framing selling and production
- Participate in daily store cleanliness activities
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: