Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading arts and crafts retail chain operating over 1,300 stores across 49 states and Canada, including an online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has become the go-to destination for creative projects, celebrations, and crafting enthusiasts of all ages. In addition to its retail stores, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels is widely recognized for its commitment to fueling the joy of creativity and celebration, offering a wide range of products and services designed to inspire artistic expression and... Show More
Job Requirements
- Ability to stand for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves by ladder
- Must satisfy federal, state, and local legal job requirements
- Must be able to perform physical tasks of the job with or without reasonable accommodation
- Willingness to work nights, weekends, and early mornings
- Ability to interact effectively with guests of all ages and co-workers
- Commitment to safety and store policies
- Must follow company SOPs and standards
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills and ability to handle job stress
- Good communication skills including written, verbal, and listening
- Organizational and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to work well in a team environment
- Knowledge of crafts and event facilitation preferred
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients of all ages by creating fun and creative environments
- Demonstrate and instruct craft projects and perform activities such as face painting
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create emergency backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers about Rewards programs and credit card enrollments
- Educate customers on Voice of Customer surveys
- Assist with Buy Online Pickup In Store and Ship From Store processes
- Participate in truck unloading, stocking, and planogram tasks
- Complete merchandise recovery and store maintenance
- Support shrink and safety programs
- Follow Standard Operating Procedures and company policies
- Interact with others respectfully and promote organizational values
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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