Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $28.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401(k)
vacation
Paid Time Off
Tuition Reimbursement
Complimentary rooms
Discounted rooms
Job Description
Our client is a distinguished hospitality company renowned for its commitment to delivering exceptional guest experiences through a comprehensive range of services. Specializing in hotel management and event hosting, this company operates with an emphasis on quality, professionalism, and guest satisfaction. The organization is known for maintaining high standards in its operations, fostering a comfortable and memorable environment for both guests and associates alike. As a leader in the hospitality industry, it continuously invests in training, innovation, and comprehensive employee support to uphold its reputation and ensure operational excellence. The hotel operates with a clear mission to enhance guest experiences... Show More
Job Requirements
- Experience with PMS and Delphi is a plus
- Must pass certification quiz or test for position
- Knowledge of Excel and Word
- Ability to lift, carry or otherwise move up to 10 lbs regularly and up to 25 lbs occasionally with assistance
- Follow proper moving and lifting procedures
- Regularly required to stand, sit, walk, reach, use hands to handle or feel, talk and hear
- Ability to wear uniform and nametag at all times as per standards
- Adhere to attendance policy and work schedule
- Have effective communication skills
- Maintain confidentiality of guest and hotel information
- Must be able to follow safety and emergency procedures
Job Qualifications
- Experience supporting event planning and execution in a hospitality environment
- Strong organizational and multitasking skills
- Ability to handle administrative duties such as tracking purchase orders and managing correspondence
- Proficiency in Microsoft Excel and Word
- Familiarity with hotel PMS and Delphi software preferred
- Excellent communication and customer service abilities
- Ability to work collaboratively in a team environment
- Knowledge of hotel operations and guest service standards
- Commitment to upholding brand mission and values
- Ability to handle confidential information responsibly
Job Duties
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
- Know and live the mission and the White Lodging brand basics
- Type Banquet Event Orders, resumes and cover sheets and distribute to the appropriate hotel departments
- Produce all correspondence in a professional manner
- Handle special projects from the Event Management Director or Managers
- Responsible for tracking and maintaining purchase orders and invoices
- Order supplies for office
- Log and file turnovers from Sales
- Attend BEO meeting when necessary
- Coordinate and handle affiliate groups with Event Manager's supervision
- Arrange in-house meetings including blocking space and creating the BEO
- Type post-con reports and critiques
- Create house accounts in PMS and bookings in Delphi
- Always answer the telephone within three rings with a smile and answer questions accordingly or transfer
- Call customer for guarantee number and enter in Delphi
- Complete order form for amenities, electrical service, security, telecom and parking vouchers
- Provide support for business center
- Establish, develop and maintain a filing system
- Have knowledge and familiarity with hotel facility
- Have effective communication skills
- Ensure security and confidentiality of all guest and hotel information and material
- Practice energy conservation at all times
- Notify manager or AYS of maintenance issues
- Maintain a clean and orderly work area in accordance with hotel standards
- Attend work on time as scheduled and adhere to attendance policy
- Participate in daily preshift
- Utilize property Service Recovery or Defect Tracking processes
- Report unsafe conditions and suspicious activity to Loss Prevention or Management
- Practice safety standards at all times and keep the property safe for guests and fellow associates
- Wear uniform, including nametag at all times in accordance with the Standards of Appearance
- Communicate properly and effectively with the guest, associates and managers
- Effectively respond to guest complaints
- Promote teamwork and associate morale
- Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings
- Adhere to all work rules, procedures and policies established by the company
- Follow proper key control procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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