Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401(k) Plan
Vacation Time
Paid Time Off
Tuition Reimbursement
Complimentary rooms
Discounted rooms
Job Description
This opportunity to join a distinguished hospitality establishment is offered by a hotel, operated by an independent franchisee, with a strong commitment to delivering exceptional guest experiences. This particular hotel, while affiliated with a prominent brand in the industry, operates autonomously, overseeing its employment policies, practices, and standards shaped to meet the unique needs of its guests and team members. Renowned for its dedication to superior service, the hotel maintains rigorous standards for quality, safety, and guest satisfaction, fostering a welcoming atmosphere where both guests and employees thrive. The environment is dynamic and fast-paced, adhering to the brand's mission while... Show More
Job Requirements
- High school diploma or equivalent
- Experience in event coordination or hospitality preferred
- Ability to lift and carry up to 10 lbs regularly and up to 25 lbs occasionally with assistance
- Must follow proper lifting procedures
- Must be able to stand, sit, walk, reach, talk and hear as required
- Availability for full-time employment
- Willingness to adhere to company policies and procedures
- Completion of chemical and bloodborne pathogen training
- Pass position certification quiz
Job Qualifications
- Knowledge of Excel and Word
- Must pass certification quiz for position
- Experience with PMS and Delphi is a plus
- Effective communication skills
- Ability to use property service recovery processes
- Knowledge of emergency procedures and safety standards
- Strong organizational skills
- Ability to work in a team environment
- Flexibility and adaptability
- Customer service focus
Job Duties
- Provide the highest quality of service to guests and anticipate exceeding expectations
- Know and live the mission and brand basics
- Type banquet event orders, resumes and cover sheets and distribute to appropriate departments
- Handle special projects from Event Management Director and Managers
- Track and maintain purchase orders and invoices
- Order supplies for office
- Log and file turnovers from Sales
- Attend BEO meetings as necessary
- Coordinate and handle affiliate groups with Event Manager's supervision
- Arrange in-house meetings including blocking space and creating BEOs
- Type post-con reports and critiques
- Create house accounts in PMS and bookings in Delphi
- Answer telephones promptly and professionally
- Call customers for guarantee numbers and enter them in Delphi
- Complete order forms for amenities, electrical service, security, telecom, and parking vouchers
- Provide support for business center
- Establish and maintain filing system
- Maintain knowledge of hotel facilities
- Ensure security and confidentiality of guest and hotel information
- Practice energy conservation
- Notify management of maintenance issues
- Maintain a clean and orderly work area
- Adhere to attendance policy and attend daily preshifts
- Utilize service recovery and defect tracking
- Report unsafe conditions
- Practice safety standards
- Wear uniform and nametag
- Communicate effectively with guests and team
- Respond to guest complaints
- Promote teamwork and morale
- Maintain knowledge of hotel property and services
- Adhere to all policies and emergency procedures
- Follow proper key control procedures
- Perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter