Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a premier destination for crafting and creativity, operating more than 1,300 stores across 49 states in the United States and Canada, in addition to a robust online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to be the leading retailer for arts and crafts supplies, custom framing, and creative party needs. With a clear purpose to fuel the joy of creativity and celebration, Michaels supports a wide range of artistic expressions and celebrations for customers of every age and experience level. Their commitment to inclusion, reasonable accommodations,... Show More
Job Requirements
- Ability to remain standing for long periods
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves using ladders or similar equipment
- willingness to perform essential job functions with reasonable accommodations if needed
- capability to work in a public retail environment including climate controlled and non-controlled areas
- availability to work nights, weekends, and early mornings
- satisfaction of federal, state, and local legal job requirements in the U.S.
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal, and listening
- organizational, interpersonal, and creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with guests of all ages by fostering an environment of fun and creativity
- demonstrate and instruct craft project completion and other activities such as face painting
- facilitate and implement party add-ons like goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adapt event plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards by setting up, breaking down, and cleaning before and after events
- assist customers in shopping and locating products
- provide fast and friendly checkout experiences
- promote and enroll customers in Rewards and Private Label Credit Cards
- educate customers on Voice of Customer surveys
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unloading, stocking, and planogram duties
- complete merchandise recovery and maintenance
- perform store in stock optimization and advertising set duties
- support shrink and safety programs
- follow Standard Operating Procedures and comply with company policies and legal requirements
- interact with others respectfully and positively
- cross-train in custom framing selling and production
- maintain daily cleanliness including restrooms
- complete other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)