Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is the leading specialty retailer of arts and crafts supplies in North America, operating over 1,300 stores across 49 states and Canada as well as online. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown into the best destination for creative and celebratory activities by offering an extensive range of products and custom solutions, including framing and craft classes. The company is known not only for its vast selection of creative supplies but also for its strong emphasis on inclusive, engaging, and customer-focused retail experiences. Michaels operates with a clear commitment to fostering creativity and celebration, making... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and managing children’s events
- excellent communication skills
- ability to handle stress and work effectively in a fast-paced environment
- stamina for lifting, bending, and standing for long periods
- ability to operate ladder and manage physical demands of stock handling
- availability to work nights, weekends, and early mornings
- commitment to uphold company safety and cleanliness standards
- legal authorization to work in the United States
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, nonverbal, and listening
- organizational skills, interpersonal skills, and creative problem-solving abilities
- retail or customer service experience
- ability to handle job stress and interact effectively with guests and co-workers
- ability to remain standing and move throughout the store for extended periods
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and perform face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards including setup and breakdown before and after each event
- help customers shop, locate products, and provide solutions
- provide fast and friendly checkout experience
- engage customers on benefits of rewards program and credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes including BOPIS and Ship From Store
- participate in truck unload, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact positively and respectfully with others promoting company values
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter