Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Employee assistance program
Job Description
The Michaels Companies, Inc., headquartered in Irving, Texas, is the leading destination for all things creative in North America. Founded in 1973, Michaels operates over 1,300 stores across 49 states and Canada, along with an extensive online presence at Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels is dedicated to fueling the joy of creativity and celebration by offering a wide range of arts and crafts supplies, framing options, and creative classes. With a commitment to inclusivity and the support of all team members, Michaels fosters a collaborative environment where... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in event coordination or retail customer service
- ability to stand for long periods
- physical ability to lift heavy boxes and use ladders
- effective communication skills
- strong organizational abilities
- ability to multitask and manage multiple events simultaneously
- experience working with children
- willingness to work nights, weekends, and early mornings
- ability to follow company policies and procedures
- commitment to maintaining cleanliness and safety standards
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- good communication skills including written, verbal, and nonverbal
- strong listening skills
- organizational and interpersonal skills
- creative problem-solving skills
- retail and customer service experience
- ability to handle job stress
- ability to interact effectively with guests and coworkers
- positive attitude and respectfulness
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and activities like face painting
- implement party add-ons according to company standards
- communicate with clients and store team members regarding events
- complete administrative tasks such as answering emails and paperwork
- adjust plans based on client feedback
- create backup plans for emergencies
- ensure client satisfaction
- uphold cleanliness and safety standards before, during, and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote and enroll customers in Rewards and Private Label Credit Card programs
- educate customers on Voice of Customer survey
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unload, stocking, and planogram duties
- maintain merchandise recovery and Store in Stock Optimization
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness tasks
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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