Job Overview
Compensation
Type:
Hourly
Rate:
Range $21.00 - $31.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Bedford Hall, located in Stamford, CT, is a renowned restaurant that prides itself on delivering a unique dining experience characterized by exceptional food, welcoming atmosphere, and outstanding customer service. Established as a prominent local dining venue, Bedford Hall combines classic culinary techniques with modern trends to create memorable occasions for its patrons. The establishment fosters a vibrant team culture focused on hospitality and guest satisfaction, making it a favored destination for gatherings ranging from casual meals to special events. As a community-oriented restaurant, Bedford Hall places a high value on both quality and innovation, encouraging staff to develop professionally while... Show More
Job Requirements
- ability to perform each essential duty satisfactorily
- reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
- ability to stand and walk regularly
- able to lift and/or move up to 30 pounds
- valid RAMP/TIPS certification is required
- good communication and organizational skills
- willing to work flexible hours including evenings and weekends
- strong interpersonal and leadership skills
- ability to manage multiple tasks efficiently and effectively
- customer service oriented mindset
- knowledge of social media platforms for promotion purposes
Job Qualifications
- no prior experience or training
- valid RAMP/TIPS certification
- competent in required job skills and knowledge
- ability to seek feedback and improve performance
- identifies and resolves problems in a timely manner
- responds promptly to customer needs
- offers assistance and support to co-workers
- works with integrity and principles
- follows policies and procedures
- dresses appropriately for position
- is consistently at work and on time
- follows instructions and responds to management direction
- completes work in timely manner
- observes safety and security procedures
Job Duties
- assist in interviewing, hiring, training and supervising all hostesses and servers
- inventory and order all office, and front of the house supplies
- clean, maintain, organize and stock host stand and server stations
- field all party inquiries, administer all contracts and execute all private parties
- print out contracts and discuss with general manager
- review contracts with general manager before final copy is executed
- reply to all party inquiries within 24 hours
- book and maintain all private events
- floor management during lunch and dinner
- assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- update and maintain accurate pre-shift notes
- update intranet, events calendar and website
- hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- maintaining all social media sites - Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
- design, print, implementation of all promo materials
- promoting various nights and events
- play theme appropriate music throughout each segment of the shift
- control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- ensure guest satisfaction and retention
- file comments cards and update database
- get out into the community and grow sales by networking and attending various community outreach programs
- complete bar cards daily and distribute to entire staff and managers
- ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
No experience required
Job Location
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