Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid holidays
Retirement Plan
Employee Discounts
Training and Development
Job Description
The Shubert Theatre is a renowned performing arts venue located in Connecticut, known for its dedication to delivering world-class entertainment and an exceptional experience to theater patrons, employees, and volunteers alike. As a cultural cornerstone, the Shubert Theatre hosts a variety of live performances and events that enrich the community and highlight the performing arts. The theatre prides itself on maintaining high standards for customer service, operations excellence, and fiscal responsibility, ensuring events are seamless and memorable for all attendees. The organization values innovation and teamwork, striving to foster a positive environment where staff members are inspired and empowered to... Show More
Job Requirements
- High School Diploma or G.E.D
- Minimum 2 years experience in a customer-facing position
- Food handler's license
- TIPS training
- ServSafe certification training
- Ability to maintain certification in CPR/First Aid/AED
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Ability to lift up to 25 pounds
- Background check
Job Qualifications
- High School Diploma or G.E.D
- Undergraduate degree preferred
- Minimum 2 years experience in a customer-facing position
- Experience with cash-handling responsibilities
- Food handler's license
- TIPS training
- ServSafe certification training
- Previous experience in a theatre or performance venue preferred
- Ability to maintain current certification in CPR/First Aid/AED
- Proficient communication skills
- Exemplary customer service skills
- Knowledge of Connecticut liquor laws and health regulations
- High degree of organizational skills
- Basic computer literacy including Microsoft Excel
- Ability to perform accurate calculations, analyze data, and manage budgets effectively
- Ability to remain calm in fast-paced environments
- Ability to lift up to 25 pounds
- Ability to work a flexible schedule including evenings, weekends, and holidays
Job Duties
- Learn theatre policies, health and liquor guidelines, and customer service standards
- Shadow experienced staff during events to observe food and beverage operations
- Get trained on POS systems, cash handling procedures, and reporting tools
- Meet part-time concessions staff, catering partners, and kitchen team
- Assist with setup and teardown of food and beverage stations
- Independently manage food and beverage stations during events
- Oversee catering and kitchen staff for Cabaret Theatre events
- Ensure compliance with all health and liquor regulations
- Begin scheduling and training part-time concessions staff
- Communicate service expectations clearly to team members
- Take charge of ordering, receiving, and inventory control
- Monitor pricing and ensure alignment with budgetary guidelines
- Produce weekly sales reports and track trends
- Refine nightly reporting for accuracy and efficiency
- Develop and launch signature food and beverage items that reflect the theatre's brand
- Drive innovation in food and beverage offerings
- Contribute to annual concessions tracking and planning
- Evaluate vendor relationships and product performance
- Serve as Assistant House Manager, stepping in as needed
- Collaborate with other departments to enhance event experiences
- Refine training programs and SOPs for concessions staff
- Lead initiatives to improve cleanliness, safety, and customer satisfaction
- Assist hospitality ordering and setup for visiting artists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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