Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Shubert Theatre is a renowned performing arts venue dedicated to providing an exceptional entertainment experience for theater patrons, employees, and volunteers. Known for its commitment to delivering world-class performances and cultivating a vibrant cultural atmosphere, the Shubert Theatre plays a pivotal role in the local arts community. As a historic and lively venue, it provides a stage not only for national and international acts but also for local productions that enrich the area's artistic landscape. The theatre's commitment to excellence extends beyond the performances themselves to every facet of the patron experience, including hospitality, customer service, and overall event... Show More
Job Requirements
- High School Diploma or G.E.D
- Minimum 2 years experience in a customer-facing position
- Food handler’s license
- TIPS training
- ServSafe certification training required prior or after hire
- Ability to maintain current certification in CPR/First Aid/AED
- Ability to work a flexible schedule including mornings, afternoons, evenings, weekends, and holidays
- Ability to lift up to 25 pounds
- Background check required
Job Qualifications
- High School Diploma or G.E.D
- Undergraduate degree preferred
- Minimum 2 years experience in a customer-facing position
- Experience with cash handling responsibilities
- Food handler’s license
- TIPS training
- ServSafe certification training
- Previous experience in a theatre or performance venue preferred
- Ability to maintain current certification in CPR/First Aid/AED
- Proficient communication skills
- Exemplary customer service skills
- Knowledge of Connecticut liquor laws and health regulations
- High organizational skills and commitment to accuracy
- Basic computer literacy including Microsoft Excel
- Ability to perform accurate calculations and manage budgets
- Ability to remain calm in fast-paced environments
- Ability to lift up to 25 pounds
Job Duties
- Learn theatre policies, health and liquor guidelines, and customer service standards
- Shadow experienced staff during events to observe food and beverage operations
- Get trained on POS systems, cash handling procedures, and reporting tools
- Assist with setup/teardown of food and beverage stations
- Independently manage food and beverage stations during events
- Oversee catering and kitchen staff for theatre events
- Ensure compliance with all health and liquor regulations
- Schedule and train part-time concessions staff
- Communicate service expectations clearly to team members
- Take charge of ordering, receiving, and inventory control
- Monitor pricing and ensure alignment with budgetary guidelines
- Produce weekly sales reports and track trends
- Develop and launch signature food/beverage items
- Contribute to annual concessions tracking and planning
- Evaluate vendor relationships and product performance
- Serve as Assistant House Manager as needed
- Collaborate with other departments to enhance event experiences
- Refine training programs and SOPs
- Lead initiatives to improve cleanliness, safety, and customer satisfaction
- Assist hospitality ordering and setup for visiting artists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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