Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
employee discount
Retirement Plan
Job Description
Michaels is a leading arts and crafts retail company operating over 1,300 stores across North America, including the United States and Canada. Founded in 1973, Michaels has become the premier destination for creativity and crafting, offering a wide range of art supplies, framing services, and craft classes to inspire customers of all ages. Headquartered in Irving, Texas, Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, an exclusive platform for handmade goods. Michaels holds a strong commitment to fueling the joy of creativity while maintaining a supportive and inclusive work environment for... Show More
Job Requirements
- High school diploma or equivalent
- experience in retail or customer service
- experience working with children and children’s events
- ability to communicate effectively in written and verbal forms
- capable of standing for long periods
- ability to lift heavy boxes and use ladders
- ability to handle job stress and maintain positive interaction
- willingness to work nights, weekends, and early mornings
- ability to follow company policies and procedures
- must satisfy federal, state, and local legal requirements
Job Qualifications
- Experience working with children and children’s events
- retail and customer service experience
- excellent people skills
- good communication skills including written, verbal, and nonverbal
- organizational and interpersonal skills
- creative problem-solving abilities
- ability to handle job stress and interact effectively with guests and co-workers
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform face painting
- facilitate party add-ons like goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust event plans based on client feedback
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards by setting up and cleaning before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote Rewards program and Private Label Credit Card enrollments
- educate customers on Voice of Customer surveys
- assist with Omni channel processes such as Buy Online Pickup In Store and Ship From Store
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully with others and serve as a role model
- cross train in Custom Framing selling and production
- participate in daily store cleanliness activities including sweeping and dusting
- perform other assigned duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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