Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
401(k) Plan
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada as well as online platforms like Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for offering a comprehensive range of arts and crafts supplies, custom framing services, and handmade goods markets through its subsidiaries such as Artistree and MakerPlace by Michaels. The company’s mission is to fuel the joy of creativity by providing both amateur and professional artists, hobbyists, and families with the tools and inspiration needed to express themselves creatively. With a commitment to inclusion,... Show More
Job Requirements
- high school diploma or equivalent
- experience in event coordination or customer service
- ability to work flexible hours including nights, weekends, and early mornings
- ability to stand for long periods
- ability to lift heavy boxes and use ladders
- strong interpersonal and communication skills
- ability to interact respectfully with customers and team members
- willingness to follow company policies and safety programs
Job Qualifications
- experience working with children and children’s events
- retail and/or customer service experience
- excellent people skills
- good communication skills including written, verbal, and nonverbal
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
Job Duties
- plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft project completion, perform face painting and activities
- facilitate and implement party add-ons like goody bags and balloons
- communicate events with clients and store team members
- complete administrative tasks including emails, phone calls, and paperwork
- adjust plans based on client feedback and needs
- create backup or emergency plans for events
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards before and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote Rewards program and private label credit card enrollments
- educate customers on voice of customer survey
- assist with buy online pickup in store and ship from store processes
- participate in truck unload, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform store in stock optimization and ad set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully and positively with customers and team members
- cross-train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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