Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $32.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Public House NYC, LLC is a vibrant and dynamic restaurant located in the heart of New York City. Known for its welcoming atmosphere and commitment to excellent food and beverage offerings, Public House NYC has established itself as a popular destination for locals and visitors alike. The restaurant prides itself on creating memorable dining experiences through exceptional customer service, a diverse menu, and a lively environment. As an establishment that values community engagement and innovative event hosting, Public House NYC continuously seeks passionate professionals to join its team and contribute to its ongoing success and growth.
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Job Requirements
- Valid RAMP/TIPS certification
- Ability to stand and walk regularly
- Ability to lift and/or move up to 30 pounds
- Strong communication skills
- Ability to manage multiple tasks
- Customer service oriented
- Ability to work flexible hours
- Basic computer proficiency
- Must be detail oriented
- Ability to work effectively in a fast paced environment
Job Qualifications
- No prior experience or training required
- Valid RAMP/TIPS certification
- Competent in required job skills and knowledge
- Demonstrates continuous learning
- Excellent problem solving skills
- Strong customer service orientation
- Cooperative and supportive team player
- Works with integrity and principles
- Follows policies and procedures
- Maintains appropriate personal appearance
- Consistent attendance and punctuality
- Dependable and responsive to management direction
- Completes work in a timely manner
- Observes safety and security procedures
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- Inventory and order all office and front of house supplies
- Clean, maintain, organize and stock host stand and server stations
- Field all party inquiries, administer all contracts and execute all private parties
- Print out contracts and discuss with general manager
- Review contracts with general manager before final copy is executed
- Reply to all party inquiries within 24 hours
- Book and maintain all private events
- Floor management during lunch and dinner
- Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- Host mandatory AM/PM pre-shift meeting for wait staff and bartenders
- Update and maintain accurate pre-shift notes
- Update intranet, events calendar and website
- Hold a calendar for at least two months out for all in house, catering parties and outside events that may affect staffing and/or sales
- Maintain all social media sites including Facebook, Twitter, Instagram, Yelp, OpenTable etc.
- Design, print, implementation of all promo materials
- Promote various nights and events
- Play theme appropriate music throughout each segment of the shift
- Control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- Check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- Ensure guest satisfaction and retention
- File comments cards and update database
- Get out into the community and grow sales by networking and attending various community outreach programs
- Complete bar cards daily and distribute to entire staff and managers
- Ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
No experience required
Job Location
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