Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada as well as through online platforms such as Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is recognized for fueling the joy of creativity by offering a wide range of arts and crafts supplies, custom framing, and creative experiences. The company also owns Artistree, a specialty framing merchandise manufacturer, and MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels prides itself on creating a welcoming and inclusive environment for customers and team members alike, supporting creativity for... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event coordination or customer service
- Experience working with children
- Ability to stand for long periods and perform physical tasks such as lifting and bending
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Willingness to work nights, weekends, and early mornings as required
- Ability to follow safety and store policies
- Authorization to work in the United States
Job Qualifications
- Experience working with children and children’s events
- Retail and customer service experience
- Excellent people skills
- Good communication skills including written, verbal, nonverbal, and listening
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with clients of all ages by creating a fun and creative environment
- Demonstrate and instruct participants in craft projects and activities like face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and team members
- Complete administrative tasks including answering emails and making phone calls
- Adjust event plans based on client feedback and needs
- Create backup or emergency plans
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards before and after events
- Assist customers in shopping and locating products
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards with enrollments
- Educate customers on Voice of Customer survey
- Support Omni-channel processes like Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Follow Standard Operating Procedures and company policies
- Interact respectfully with customers and team members
- Cross train in Custom Framing selling and production
- Participate in store cleanliness activities including sweeping and dusting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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