Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Professional development opportunities
Job Description
NH Restaurant B, LLC is a vibrant dining establishment located in New Haven, Connecticut, dedicated to delivering an exceptional culinary experience combined with outstanding customer service. Known for its inviting ambiance and commitment to quality, NH Restaurant B operates as a full-service restaurant that hosts a wide array of dining and special event experiences. The venue prides itself on fostering a warm and welcoming environment where guests can enjoy thoughtfully prepared dishes alongside engaging social events. As part of its mission, the restaurant continually strives to build strong community ties, enhance guest satisfaction, and create memorable occasions for all patrons.... Show More
Job Requirements
- No prior experience or training required
- valid RAMP/TIPS certification
- ability to stand and walk regularly during shift
- capability to lift and/or move up to 30 pounds
- ability to perform physically demanding tasks associated with the role
- availability to work during lunch and dinner shifts
- strong communication skills
- proficiency with social media platforms and event management tools
- ability to manage multiple priorities effectively
Job Qualifications
- Ability to perform each essential duty satisfactorily
- strong knowledge, skill and ability in job functions
- continuous learning mindset
- excellent problem-solving skills
- strong customer service orientation
- ability to cooperate and support co-workers
- high ethical standards
- ability to follow policies and procedures
- professional personal appearance
- excellent attendance and punctuality
- dependable and responsive to management direction
- work completed in a timely manner
- observes safety and security procedures
- valid RAMP/TIPS certification
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- inventory and order all office and front-of-house supplies
- clean, maintain, organize and stock host stand and server stations
- field all party inquiries, administer all contracts and execute all private parties
- print out contracts and discuss with general manager
- review contracts with general manager before final copy is executed
- reply to all party inquiries within 24 hours
- book and maintain all private events
- floor management during lunch and dinner
- assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
- host mandatory AM/PM pre-shift meetings for wait staff and bartenders
- update and maintain accurate pre-shift notes
- update intranet, events calendar and website
- hold a calendar for at least two months out for all in-house, catering parties and outside events that may affect staffing and/or sales
- maintain all social media sites including Facebook, Twitter, Instagram, Yelp, OpenTable
- design, print and implement all promo materials
- promote various nights and events
- play theme appropriate music throughout each segment of the shift
- control all volume, lighting and temperature throughout the shift
- CTUIT and nightly sales email
- check Yelp, OT and Trip Advisor and draft response to any negative reviews/complaints
- ensure guest satisfaction and retention
- file comment cards and update database
- get out into the community and grow sales by networking and attending various community outreach programs
- complete bar cards daily and distribute to entire staff and managers
- ensure that comment cards are available to the staff and collect at the end of all shifts
Job Qualifications
Experience
No experience required
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter