Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is a leading creative retailer operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels is recognized as the best place for all things creative, offering an extensive assortment of arts and crafts supplies, custom framing, and creative workshops. The company also owns Artistree, a manufacturer specializing in custom framing merchandise, as well as MakerPlace by Michaels, a marketplace dedicated to handmade goods. Michaels is committed to fostering creativity and innovation and operates both physical stores and an online presence through Michaels.com and Michaels.ca. This commitment extends to providing a welcoming... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and children's events
- excellent communication skills including written, verbal, and listening abilities
- strong organizational and interpersonal skills
- ability to stand for long periods and perform physical tasks such as lifting and bending
- ability to work flexible hours including nights, weekends, and early mornings
- ability to comply with company policies, standards, and operating procedures
- ability to interact positively and respectfully with customers and colleagues
- must be able to perform essential functions with or without reasonable accommodation
Job Qualifications
- Experience working with children and organizing children's events
- excellent people skills
- strong communication skills including written, verbal, and nonverbal communication
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail or customer service experience
- ability to handle job stress and interact effectively with others
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct craft projects and perform activities like face painting
- facilitate and implement party additions such as goody bags and balloons
- communicate with clients and store team members regarding event details
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback
- create backup plans for events
- ensure client satisfaction
- uphold cleanliness and safety standards
- assist customers with shopping and product location
- provide fast and friendly checkout experience
- promote rewards program and credit card enrollments
- educate customers on Voice of Customer surveys
- assist with omni channel processes like Buy Online Pickup in Store and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully with customers and team members
- cross train in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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