Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedules
Professional Development
Community involvement
Job Description
City Tap UC, LLC is a vibrant restaurant establishment located in Philadelphia, PA, known for its dynamic atmosphere and excellent dining experience. As a prominent player in the local restaurant scene, City Tap offers a unique blend of exceptional food, craft beverages, and a welcoming environment that attracts a diverse clientele from the community. With an emphasis on quality service and engaging events, City Tap UC, LLC prides itself on delivering memorable experiences to its guests both in daily operations and special occasions.
The company is committed to fostering a team-oriented workplace culture where employees are supported in their profes... Show More
The company is committed to fostering a team-oriented workplace culture where employees are supported in their profes... Show More
Job Requirements
- High school diploma or equivalent
- valid RAMP/TIPS Certification
- ability to stand and walk regularly during shifts
- ability to lift and move up to 30 pounds regularly
- effective communication skills
- capability to manage multiple tasks and priorities
- availability to work flexible hours including evenings and weekends
- strong organizational skills
- proficiency in social media platforms
- ability to work in a fast-paced environment
- customer-focused mindset
Job Qualifications
- No prior experience or training required
- valid RAMP/TIPS Certification
- ability to perform essential duties satisfactorily
- demonstrate continuous learning by seeking feedback
- possess job knowledge with minimal supervision
- strong problem-solving skills
- responsive customer service
- team cooperation
- work with integrity and principles
- follow organizational policies and procedures
- appropriate personal appearance
- consistent attendance and punctuality
- dependable and responsive to management direction
- ability to complete work in a timely manner
- observe safety and security procedures
Job Duties
- Assist in interviewing, hiring, training and supervising all hostesses and servers
- inventory and order all office and front of the house supplies
- clean, maintain, organize and stock host stand and server stations
- field all party inquiries, administer all contracts and execute all private parties
- print out and discuss contracts with General Manager
- review contracts before final execution
- reply to all party inquiries within 24 hours
- book and maintain all private events
- floor management during lunch and dinner
- assist in working hostess stand, touch tables and assist wait/bar staff
- host mandatory AM/PM pre-shift meetings for wait staff and bartenders
- update and maintain accurate pre-shift notes
- update intranet, events calendar and website
- hold a calendar for two months out for all events
- maintain social media sites
- design, print and implement promo materials
- promote various nights and events
- control music, volume, lighting and temperature
- manage CTUIT and nightly sales email
- check Yelp, OpenTable and Trip Advisor and draft responses to negative reviews
- ensure guest satisfaction and retention
- file comment cards and update database
- network and attend community outreach programs
- complete and distribute daily bar cards to staff and managers
- ensure availability and collection of comment cards each shift
Job Qualifications
Experience
No experience required
Job Location
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