Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, along with a robust online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is committed to fueling the joy of creativity by providing customers with the best selection of arts and crafts supplies. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, as well as MakerPlace by Michaels, a marketplace dedicated to handmade goods. This well-established retail company strives to offer a welcoming environment where customers of all ages can explore their creativity... Show More
Job Requirements
- Ability to remain standing for long periods of time
- ability to move throughout the store
- regular bending, lifting, carrying, reaching, and stretching
- lifting heavy boxes and accessing high shelves using ladder or similar equipment
- must be energetic and enthusiastic
- ability to handle job stress and interact effectively with guests of all ages and co-workers
- must have experience working with children and children’s events
- must have excellent people skills
- must have good communication skills
- retail and/or customer service experience required
Job Qualifications
- Experience working with children and children’s events
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication as well as listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and activities such as face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans based on client feedback and needs
- create backup or emergency plans
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards
- help customers shop and locate products
- provide fast and friendly checkout experience
- engage customers on benefits of rewards programs and complete enrollments
- educate customers on Voice of Customer survey
- assist with omni channel processes including BOPIS and SFS
- participate in truck unload, stocking, and merchandising
- complete merchandise recovery and maintenance
- perform store in stock optimization and AD set duties
- support shrink and safety programs
- adhere to standard operating procedures and company policies
- interact respectfully with customers and team members
- cross trained in custom framing selling and production
- participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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