Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels is the leading specialty retailer of arts and crafts products in North America, operating over 1,300 stores across 49 states and Canada, along with a robust online presence through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to become the go-to destination for creative enthusiasts and hobbyists of all ages. The company offers an extensive selection of arts and crafts supplies, custom framing services, seasonal décor, and creative workshops that help foster imagination and skill-building. Additionally, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further broadening its scope in... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience required
- experience working with children and managing children’s events
- strong communication skills including verbal, written, and nonverbal communication
- ability to handle job stress and work effectively with customers and co-workers
- organizational, interpersonal, and problem-solving skills
- physical ability to stand for long periods and perform tasks involving lifting, bending, and reaching
- availability to work nights, weekends, and early mornings
- willingness to comply with company policies and standards
- ability to interact respectfully and positively with others
- ability to perform inventory and merchandising tasks
- ability to support safety and shrink programs
Job Qualifications
- High school diploma or equivalent
- previous retail or customer service experience
- experience planning and coordinating events
- strong communication skills including verbal, written, and listening
- ability to engage with diverse age groups
- excellent interpersonal and organizational skills
- creative problem-solving abilities
- experience working with children and children’s events
- ability to work collaboratively in a team environment
- energetic and enthusiastic personality
- proficiency in multitasking and adapting plans based on client needs
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- engage with clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate and implement party add-ons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails and phone calls
- adjust event plans based on client feedback
- create backup or emergency plans for events
- ensure client satisfaction for all scheduled events
- uphold cleanliness and safety standards before, during, and after events
- help customers shop and locate products
- provide fast and friendly checkout experience
- promote and enroll customers in rewards programs and credit cards
- educate customers on Voice of Customer (VOC) survey
- assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
- participate in truck unloading, stocking, and merchandise planogram tasks
- perform merchandise recovery and maintenance
- assist with store in stock optimization and AD set duties
- support shrink and safety programs
- follow Standard Operating Procedures and company policies
- maintain positive and respectful interactions with customers and team members
- cross-trained in custom framing selling and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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