Event Concierge - Waldorf Astoria Monarch Beach Resort and Club
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
Education Assistance
401k plan
Job Description
The Waldorf Astoria Monarch Beach Resort & Club is an award-winning luxury hotel situated in the picturesque coastal town of Dana Point, California. This Forbes 4-Star and AAA 5-Diamond resort is known for its impeccable service, stunning beachfront location, and extensive amenities that cater to both leisure and business travelers. Perched atop a 150-foot seaside bluff spanning 175 acres, the resort boasts over 400 guest rooms and suites that offer breathtaking ocean views. It also features 115,000 square feet of versatile indoor and outdoor meeting spaces and eight distinct food and beverage outlets, including four restaurants, a beach club, a... Show More
Job Requirements
- minimum one year guest contact or customer experience
- availability to work weekdays, weekends, and holidays
- strong communication skills
- familiarity with hotel property management systems preferable
- ability to work under pressure and adapt to changing priorities
- excellent organizational skills
- legal eligibility to work
Job Qualifications
- minimum one year guest contact or customer experience
- knowledge of hotel property management systems (Delphi.fdc) is advantageous
- strong communication and interpersonal skills
- ability to multitask and prioritize effectively
- proficiency in Microsoft Office and relevant booking systems
- problem-solving skills
- teamwork and collaboration capabilities
- attention to detail
Job Duties
- organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- handle phone calls, e-mails, and greet clients for catering and events in a professional, courteous manner
- input programs in booking systems, manage VIP guest arrangements, and coordinate site visits
- create and communicate documents including BEOs, group resumes, post event reports, menus, diagrams/floor plans
- work with affiliate groups
- assist with clients and deliver on client expectations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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