Event Concierge – The Westin Charlotte - $22.40/hr
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The Westin Charlotte is a distinguished hotel located in the heart of Charlotte, North Carolina, at 601 S College St. As a part of the prestigious Marriott International portfolio, The Westin Charlotte is renowned for its commitment to exceptional hospitality, guest well-being, and innovative service programs that set new standards in the hotel industry. Marriott International is a global leader in the hospitality sector, promoting diversity, equality, and inclusive work environments, ensuring all associates feel valued and respected regardless of their backgrounds. The Westin brand specifically focuses on empowering guests to reclaim their wellness during travel, striving to be the... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of related work experience
- ability to comply with safety procedures
- physical capability for lifting and standing for long periods
- effective communication skills
- professional personal presentation
- willingness to support team goals
- ability to follow instructions and complete training
- ability to maintain confidentiality
- no supervisory experience required
- no certification required
Job Qualifications
- High school diploma or equivalent (GED)
- at least 1 year of related work experience
- ability to adhere to company safety policies
- strong communication skills
- professional appearance and demeanor
- ability to work standing or walking for prolonged periods
- ability to lift and move objects up to 25 pounds
- ability to perform visual inspections
- customer service orientation
- team collaboration skills
- willingness to perform additional duties as needed
Job Duties
- Meet with group coordinators or hosts before receptions
- conduct introductions and ensure all preparations are agreed upon
- read and analyze banquet orders to gather guest information
- determine appropriate organization and timelines
- address special banquet event arrangements
- follow up on special banquet event preparations to ensure compliance
- comply with all company safety policies and procedures
- report maintenance issues, safety hazards, accidents or injuries
- complete safety training and certifications
- maintain a clean and professional uniform and personal appearance
- protect company property and maintain information privacy
- support and treat co-workers with dignity and respect
- assist the team in achieving common goals
- meet quality assurance expectations and standards
- move, lift, transport, push, drag, and place objects weighing up to 25 pounds without assistance
- stand, sit, or walk during extended periods or full shift
- visually inspect information and equipment for defects
- reach above head and below knees including bending and twisting
- maneuver in narrow, confined, elevated, inclined, uneven, or slippery surfaces
- ascend and descend staircases or service ramps
- greet and recognize guests according to company standards
- communicate clearly and professionally
- answer phone calls using proper etiquette
- perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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