Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
City Experiences is a renowned company specializing in providing extraordinary experiences on land and water. With over 40 years of success marked by organic growth and acquisitions, City Experiences boasts a diverse portfolio of more than 25 brands that collectively serve over 30 million guests and riders annually. The company is dedicated to fostering an environment where communication, creativity, and cooperation are at the forefront, making it an ideal place for enthusiastic team players to thrive. City Experiences operates with a deep commitment to its RESPECT Service System, which encapsulates the company’s mission, vision, values, and operating principles. This system... Show More
Job Requirements
- Bachelor's degree preferred
- minimum of 1 year of experience in sales support or as an event coordinator
- effective communication skills in oral and written form
- high level of organization and detail-oriented
- ability to manage multiple tasks and projects simultaneously
- ability to establish and maintain effective working relationships
- strong listening skills and problem-solving abilities
- proficiency in Microsoft Office applications especially Word, Excel, and PowerPoint
- availability to work flexible schedule including nights and weekends to accommodate site inspections and guest needs.
Job Qualifications
- Bachelor's degree preferred
- minimum of 1 year experience in sales support or event coordination
- effective oral and written communication skills
- high level of organization and detail orientation
- ability to handle multiple tasks and projects
- ability to establish and maintain effective relationships
- strong listening and problem-solving skills
- proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
- ability to work flexible schedules including nights and weekends.
Job Duties
- Develop a comprehensive knowledge of all regional vessels and products
- take the lead on post-contract follow-ups including passenger count adjustments and upsells
- successfully upsell existing guests to higher-value options
- follow City Cruises guidance on client follow-ups to present revenue generation opportunities
- handle objections using product knowledge
- maintain a flexible weekly schedule including nights and weekends
- serve as a resource for the sales team including conducting site visits and greeting clients
- serve as primary post-booking contact for clients and conduct site visits
- be present during events acting as liaison between sales and operations
- ensure accurate communication of product details to Food & Beverage and Operations teams
- manage a minimum of 50 events per month and handle all cruise details
- develop rapport with guests, gather feedback, request referrals, and encourage survey completion
- resolve guest issues timely in cooperation with management
- manage administrative activities including payment collection
- answer post-booking inquiries leveraging product knowledge
- ensure correct billing for extra services
- document guest interactions in Salesforce and send weekly reports
- compile reports for bi-weekly meetings.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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