Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is a distinguished hotel owner-operator and the third-largest in the United States, established in 2006 with corporate offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a robust portfolio valued at 5 billion dollars, encompassing 148 premium-branded hotels that boast more than 22,000 guestrooms spread across 37 states and 106 cities. MCR’s extensive network includes properties operating under nine Marriott brands, eight Hilton brands, and numerous independent, unflagged hotels. Known for innovation and excellence within the hospitality sector, MCR has been honored as one of Fast Company's 10 Most Innovative Travel Companies of 2020.... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality customer service or related field preferred
- strong communication and interpersonal skills
- ability to handle multiple tasks efficiently
- proficiency with computer and point of sale systems
- ability to work indoors in environments with minimal to moderate noise levels
- willingness to use cleaning chemicals as needed
- flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Ability to read and comprehend simple instructions short correspondence and memos
- ability to write simple correspondence
- ability to speak English fluently
- ability to interpret and perform basic computer and POS system functions
Job Duties
- Handle all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
- resolve customer complaints and assist customers in all inquiries related to hotel services hours of operation key hotel personnel in-house events directions etc
- respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
- process packages faxes messages and mail both outgoing and incoming in an accurate and timely manner
- ensure collateral and information for restaurants museums attractions maps and other local attractions are updated and current
- act as a resource for activities available in the city including theater sports concerts shows special exhibits sightseeing assisting guests with information ticketing and reservations
- communicate effectively with all other departments to coordinate and ensure guest requests and expectations are met
- assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk Business Center and lobby coverage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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