Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Paid Time Off
hotel stay discounts
comprehensive training
Career growth opportunities
employee empowerment
Mentoring
Job Description
The Omni Nashville Hotel is a premier luxury hotel located in the heart of downtown Nashville, Tennessee. It is uniquely designed to be an authentic expression of Nashville's vibrant music culture and is closely integrated with the Country Music Hall of Fame and Museum, creating a dynamic and culturally rich experience for guests and visitors. Situated on Fifth Avenue between Demonbreun and Korean Veterans Boulevard, the hotel combines modern architectural elements such as natural materials, exposed steel, and regional limestone, reflecting the city's distinctive character. The Omni Nashville Hotel features multiple stories and offers a variety of amenities, including expanded... Show More
Job Requirements
- high school education required
- previous catering, convention services, meeting planning experience preferred
- one plus years experience in face to face customer service role required
- ability to clearly and pleasantly communicate verbally and in writing in English
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with coworkers within and outside department
- ability to think clearly, quickly and make concise decisions
- ability to work well under pressure dealing with many guest requests or questions
- developed computer proficiencies, Delphi experience a plus
- strong organizational skills with ability to prioritize and multitask in fast paced environment
- ability to handle stressful situations while maintaining calm and welcoming demeanor
- customer service oriented with desire to create memorable guest experiences
- ability to use office equipment including calculators, photocopiers and facsimile machines
- must possess excellent telephone etiquette skills
- move, bend, lift, carry, push, pull and place objects weighing up to 40 pounds without assistance
- stand, walk or sit for an extended period or entire work shift
- requires repetitive motion including using telephone and computer for extended periods
- must be able to work flexible schedule including evenings, weekends and holidays
Job Qualifications
- previous catering, convention services, meeting planning experience preferred
- operations or administrative experience in hotels with banquet operation knowledge preferred
- at least one year experience in a face to face customer service role required
- high school education required, college degree preferred
- ability to clearly and pleasantly communicate in English verbally and in writing
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with coworkers within and outside department
- ability to think clearly and quickly and make concise decisions
- ability to work well under pressure handling many guest requests or questions
- developed computer proficiencies, Delphi experience a plus
- strong organizational skills with ability to prioritize and multitask in fast paced environment
- ability to handle stressful situations while maintaining calm and welcoming demeanor
- customer service oriented with desire to create memorable guest experiences
- ability to use various office equipment, including calculators, photocopiers and facsimile machines
- must possess excellent telephone etiquette skills
Job Duties
- assist convention services and catering managers as the onsite liaison between the meeting planner and operational departments
- communicate with other event concierge team and managers to ensure seamless experience
- basic knowledge of hotel departments and purpose in fulfilling guests’ needs
- manage and assist all aspects of hotel events including day to day coordination
- be available during peak times to assist with directionals
- ensure arrangements meet specifications and create memorable experiences during meetings and conferences
- proactively resolve problems and keep clients informed about event status
- multitask and prioritize multiple requests and information
- utilize Delphi software for generating necessary documents and changes
- maintain detailed knowledge of hotel meeting space, group dynamics and event details
- attend daily banquet event order meetings and weekly resume meetings
- recommend special outside services when required
- coordinate and attend pre-convention meetings prior to conferences
- undertake special projects as assigned by department manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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