Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
Dental Insurance
Vision Insurance
prescription insurance
401K with company match
Paid Time Off
Holiday pay
paid family leave
Adoption assistance
Employee stock purchase plan
Employee Discounts
Job Description
Hyatt Regency New Orleans is a premier luxury hotel located in the heart of New Orleans, known for its exceptional services and outstanding guest experiences. Part of the globally recognized Hyatt Hotels Corporation, the Hyatt Regency New Orleans has earned numerous accolades including being named on Fortune's 100 Best Companies to Work For list for 12 consecutive years. This prestigious recognition is a testament to the company’s commitment to its employees, excellent workplace culture, and stellar customer service. Additionally, it has been honored as one of the top 100 Companies that Care by People magazine and recognized by Built-In as... Show More
Job Requirements
- high school diploma or equivalent
- ability to respond quickly and efficiently to client needs
- excellent interpersonal communication skills
- ability to multitask and manage time effectively
- flexibility to work varying shifts including evenings and weekends
- physical ability to perform walkthroughs and stand for extended periods
- prior experience in hospitality or event coordination preferred
- proficiency with communication devices such as two-way radios
Job Qualifications
- high school diploma or equivalent
- previous experience in event coordination or customer service preferred
- excellent communication and interpersonal skills
- ability to work in a fast-paced environment
- strong problem-solving and multitasking abilities
- detail-oriented and proactive
- proficiency with two-way radio communication
- ability to work collaboratively with multiple departments
- customer-focused mindset
Job Duties
- perform meeting room inspections
- constantly monitor customer personal and practical needs, making sure that they are satisfied throughout the entire day
- immediate response is key (respond within 5 minutes, resolve within 15 minutes)
- provide added services to repeat customers who may have hinted to something previously
- engineering/maintenance walkthroughs
- cleanliness walkthroughs
- provide feedback to other departments involved in planning and organizing the function
- meet and greet site inspections when possible
- attend pre-convention and tie-down meetings
- confirm that vip rooms are set accordingly
- monitor and assist with directing traffic (during busy times) and elevator turns
- locate boxes and retrieve them when appropriate
- monitor trashcan levels in meeting rooms and staff offices
- if handwritten sign is placed, go to business center and have them remake a typed sign
- service recovery (turn a negative experience into a positive experience before the guest departs the hotel)
- constant contact and communication with the guest
- special projects when scheduling allows
- anticipate the customer's need before it actually becomes one
- cleanliness/organization of the back hallways
- learning the group program in detail
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: