Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Flexible
Benefits
Competitive wages
Paid Time Off
hotel stay discounts
comprehensive training
Mentoring
growth opportunities
dynamic work environment
Job Description
The Omni Nashville Hotel is a premier luxury hotel located in the heart of downtown Nashville, Tennessee. Designed to be an authentic expression of Nashville's vibrant music culture, this hotel sets itself apart through its unique integration with the Country Music Hall of Fame and Museum, offering guests a truly immersive experience in the city’s rich musical heritage. Positioned across from the Music City Center on Fifth Avenue, the Omni Nashville Hotel combines modern architectural elements with regional influences, utilizing natural materials such as exposed steel and limestone to reflect the distinct character of Nashville. With multiple levels dedicated to... Show More
Job Requirements
- High school education required
- Prefer college degree
- One plus years’ experience in face to face customer service role
- Ability to clearly and pleasantly communicate verbally and in writing in English
- Ability to accurately input information into computer systems
- Ability to work cohesively with co-workers
- Ability to think clearly, quickly and make decisions
- Ability to work well under pressure
- Demonstrated computer proficiencies, Delphi experience a plus
- Strong organizational and multi-tasking skills
- Ability to handle stressful situations calmly
- Customer service orientation
- Ability to use office equipment
- Excellent telephone etiquette
- Ability to move, bend, lift up to 40 pounds without assistance
- Ability to stand, walk or sit for extended periods
- Flexible schedule including evenings, weekends and holidays
Job Qualifications
- Previous catering, convention services, meeting planning experience preferred
- Prefer operations/administrative experience in hotels with banquet operation knowledge
- One plus years’ experience in face to face customer service role required
- High school education required, college degree preferred
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to think clearly, quickly and make concise decisions
- Ability to work well under pressure, dealing with multiple guest requests and questions within a short period
- Developed computer proficiencies, Delphi experience a plus
- Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor
- Customer service oriented with a desire to create memorable guest experiences
- Ability to use various office equipment including calculators, photocopiers and facsimile machines
- Must possess excellent telephone etiquette skills
Job Duties
- Assist Convention Services and Catering Managers as the onsite liaison/day of coordinator between the Meeting Planner and Operational Departments
- Communication with other Event Concierge team and Managers to ensure seamless experience
- Basic knowledge of hotel departments and purpose in fulfilling guests’ needs
- Manage and assist all aspects of hotel events to include day to day coordination
- Be available during peak times to assist with directionals
- During meetings and conferences, ensure arrangements meet specifications and guest satisfaction by creating memorable experiences
- Be proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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